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  • March 1, 2016 at 3:21 pm #591586
    Guilherme

    Hi, my page builder drag and drop function stopped working, what can I do?

    March 1, 2016 at 3:25 pm #591592
    Yigit

    Hey Guilherme!

    Please make sure that you are using the latest version of Enfold which is currently 3.4.7- http://kriesi.at/documentation/enfold/updating-your-theme-files/. If you are, please try de-activating all active plugins and check if that helps

    Cheers!
    Yigit

    March 3, 2016 at 12:49 pm #592586
    Guilherme

    No Updates available. You are running the latest version! (3.2.1)

    What?

    #EDIT

    I did the update and my website went Blank. I can’t access nothing, neither the site itself nor the admin pannel, why?

    • This reply was modified 8 years, 9 months ago by Guilherme.
    March 3, 2016 at 2:26 pm #592617
    Yigit

    Hey!

    I see that you switched to another theme.
    Please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you.
    If that does not help, please create a testing environment – http://kriesi.at/documentation/enfold/move-from-a-local-installation-to-a-live-server/ and post login credentials and FTP access here privately so we can look into it.

    Regards,
    Yigit

    March 4, 2016 at 3:14 pm #593289
    Guilherme

    Yigit, the problem was on my child theme but a codeable expert fixed that for me.

    The only problem here is that I updated the enfold main theme and the drag and drop function from it was not fixed, can you check if there is anything I can do to fix it?

    #edit

    /* PHP Memory */
define( 'WP_MEMORY_LIMIT', '512M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

    was already kile this

    • This reply was modified 8 years, 9 months ago by Guilherme.
    March 4, 2016 at 4:14 pm #593321
    Yigit

    Hi!

    Have you tried de-activating all active plugins and check if that helps? Do you mind creating a temporary admin login and posting it here privately?

    Best regards,
    Yigit

    March 4, 2016 at 4:18 pm #593328
    Guilherme

    Yes I have and I found the issue but I don’t know how to fix it. It’s the plugin Advanced Custom Field Pro, do you know about it?

    • This reply was modified 8 years, 9 months ago by Guilherme. Reason: adding credentials
    March 7, 2016 at 1:48 pm #594279
    Vinay

    Hi!

    Please disable the plugin “Advanced Custom Field Pro” that is causing the issue with ALB and update the plugin if any updates are available to latest version and re-activate it… if no updates please backup the plugin settings and delete the plugin download a fresh copy and re-install the plugin.

    Regards,
    Vinay Kashyap

    March 7, 2016 at 3:01 pm #594336
    Guilherme

    I don’t know how to do that since it was a developer from codeable who did it. Can you give me some instructions on how to do it?

    March 8, 2016 at 8:00 am #594857
    Rikard

    Hi,

    If you go to Plugins in the WordPress menu you will see a list of all plugins installed, hover over the plugin in question and select Deactivate.

    Thanks,
    Rikard

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