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March 1, 2016 at 3:21 pm #591586
Hi, my page builder drag and drop function stopped working, what can I do?
March 1, 2016 at 3:25 pm #591592Hey Guilherme!
Please make sure that you are using the latest version of Enfold which is currently 3.4.7- http://kriesi.at/documentation/enfold/updating-your-theme-files/. If you are, please try de-activating all active plugins and check if that helps
Cheers!
YigitMarch 3, 2016 at 12:49 pm #592586No Updates available. You are running the latest version! (3.2.1)
What?
#EDIT
I did the update and my website went Blank. I can’t access nothing, neither the site itself nor the admin pannel, why?
- This reply was modified 8 years, 8 months ago by Guilherme.
March 3, 2016 at 2:26 pm #592617Hey!
I see that you switched to another theme.
Please try to increase the allocated memory to 128M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
You can contact your service provider and they can do it for you.
If that does not help, please create a testing environment – http://kriesi.at/documentation/enfold/move-from-a-local-installation-to-a-live-server/ and post login credentials and FTP access here privately so we can look into it.Regards,
YigitMarch 4, 2016 at 3:14 pm #593289Yigit, the problem was on my child theme but a codeable expert fixed that for me.
The only problem here is that I updated the enfold main theme and the drag and drop function from it was not fixed, can you check if there is anything I can do to fix it?
#edit
/* PHP Memory */ define( 'WP_MEMORY_LIMIT', '512M' ); define( 'WP_MAX_MEMORY_LIMIT', '512M' );
was already kile this
- This reply was modified 8 years, 8 months ago by Guilherme.
March 4, 2016 at 4:14 pm #593321Hi!
Have you tried de-activating all active plugins and check if that helps? Do you mind creating a temporary admin login and posting it here privately?
Best regards,
YigitMarch 4, 2016 at 4:18 pm #593328Yes I have and I found the issue but I don’t know how to fix it. It’s the plugin Advanced Custom Field Pro, do you know about it?
- This reply was modified 8 years, 8 months ago by Guilherme. Reason: adding credentials
March 7, 2016 at 1:48 pm #594279Hi!
Please disable the plugin “Advanced Custom Field Pro” that is causing the issue with ALB and update the plugin if any updates are available to latest version and re-activate it… if no updates please backup the plugin settings and delete the plugin download a fresh copy and re-install the plugin.
Regards,
Vinay KashyapMarch 7, 2016 at 3:01 pm #594336I don’t know how to do that since it was a developer from codeable who did it. Can you give me some instructions on how to do it?
March 8, 2016 at 8:00 am #594857 -
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