Viewing 8 posts - 1 through 8 (of 8 total)
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  • January 14, 2019 at 3:21 pm #1053708
    nicolasmasson

    hi, i’ve an error message with my custom page 404 “This page is currently selected to be displayed as custom 404 page. (Set in Enfold » Theme Options). Therefore it can not be accessed directly by the general public in your frontend. (Logged in users who are able to edit the page can still see it in the frontend)” whal shall i do?
    thanks

    • This topic was modified 5 years, 11 months ago by nicolasmasson.
    January 15, 2019 at 6:50 am #1053969
    Nikko

    Hey nicolasmasson,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    January 25, 2019 at 1:31 pm #1058709
    nicolasmasson

    hi, sorry for the delay you’ll see the id and password below
    thanks

    January 26, 2019 at 10:38 am #1059089
    Rikard

    Hi,

    Thanks for that, though we will need a URL for your site as well. If you don’t want to use the custom 404 page then please activate the option on the main page of the theme options and select the very top option in the list which is not a page, then save and deactivate the functionality and save again.

    Best regards,
    Rikard

    January 27, 2019 at 9:25 pm #1059423
    nicolasmasson

    Hi, my url is http://www.osteoadomicile.net
    Thanks

    January 29, 2019 at 7:58 am #1059904
    Nikko

    Hi nicolasmasson,

    I tried to login using the login credentials you gave, however it doesn’t work when I tried and I got this error:

    ERROR: The username or password you entered is incorrect.

    Best regards,
    Nikko

    January 29, 2019 at 4:05 pm #1060064
    nicolasmasson

    hi i changed few things
    try login using

    February 1, 2019 at 7:23 am #1061396
    Rikard

    Hi,

    Thanks for that, I see you have the custom 404 page active. What exactly are you looking to change or what problems are you facing? If you don’t want to use that feature then you can read my earlier post in this thread.

    Best regards,
    Rikard

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