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Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 8, 2018 at 10:56 pm #924162
    P-Focused1412

    Hi there,

    There has already been written a lot on this subject, still I cannot find the right answer. Therefore my ‘own’ issue ;).

    I have tried to upload a favicon to my website. However it does not seem to overwrite the ‘old’ one. How can this be solved?
    FYI: it should not be the eye.

    Kind regards,

    Erwin

    March 9, 2018 at 2:11 pm #924493
    Victoria

    Hey Erwin,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    March 9, 2018 at 3:27 pm #924544
    P-Focused1412
    This reply has been marked as private.
    March 10, 2018 at 10:35 pm #925058
    Basilis

    Hi,

    And what is the image you want to use? :)
    I loaded the site on my firefox and I see something like an eye, so I suppose you made it work out?

    Best regards,
    Basilis

    March 10, 2018 at 11:31 pm #925098
    P-Focused1412
    This reply has been marked as private.
    March 14, 2018 at 5:06 am #926383
    Ismael

    Hi,

    Thank you for the update. Please open the wp-config.php file and post the content on pastebin.com. We would like to check it.

    Best regards,
    Ismael

    March 21, 2018 at 9:43 pm #930888
    P-Focused1412
    This reply has been marked as private.
    March 22, 2018 at 4:36 pm #931431
    Vinay

    Hi,

    You can post the wp-config info in private content area or create a password protected page on your site and share it with us as it will contain sensitive information.

    Please delete the old favicon via FTP or Control Panel file manage from the locations mentioned below in private content.

    Purge cache in the caching plugin or deactivate it and hard refresh the browser.

    If you still have any issue a plugin conflict may be one of the reasons for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to the latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

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