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  • April 28, 2017 at 5:30 pm #784728
    Thijsalex

    Dear Kriesi,

    Suddenly I have a problem with the check out page . Once the costumer confirms in the check out page with “Order”, the entire page gets stuck.

    We do receive an email that an order has been made, but the costumer does not receive any confirmation. Very confusing.
    Can someone give some advice?

    Best regards,
    Alexandra

    • This topic was modified 7 years, 7 months ago by Thijsalex.
    April 28, 2017 at 6:18 pm #784750
    mensmaximus

    There can be many reasons for this to happen. Have you performed any updates? Did you disable all plugins except woocommerce for testing? What versions of Enfold and WooCommerce and WordPress are you running at?

    April 28, 2017 at 6:40 pm #784760
    Thijsalex

    Hi,

    Yesterday I bought a new ‘pickup-point’ plugin which did not work properly and decided to do some updates .
    So now I have the following versions: Theme enfold 4.0.5., wooCommerce 3.0.4., wordpress 4,7,4..

    I did not disable all plugins for testing, was not aware that this is needed. Maybe I have it wrong, but f.i. the Giftcardvoucher -plugin has not been disabled as it ‘s part of the testing. Could that cause troubles??

    Best, Alexandra

    April 28, 2017 at 7:40 pm #784775
    mensmaximus

    Every plugin and theme is a potential source of issues. To debug problems you have to disable all plugins except WooCommerce and switch to a standard theme like twenty seventeen. This is essential.

    April 28, 2017 at 7:49 pm #784782
    Thijsalex

    So basically you are saying: Set my back-up back and don’t use Theme forest + other plugins anymore?

    April 28, 2017 at 7:51 pm #784784
    mensmaximus

    No I say disable them all for testing to find the plugin or theme with the issues.

    April 28, 2017 at 7:58 pm #784788
    Thijsalex

    got it…sure. Sorry I still have to learn a lot!

    April 28, 2017 at 9:18 pm #784814
    Basilis

    Hi!
    No worries, we are here to help!
    Feel free to create a new ticket if yoi need anything else.

    Regards,
    Basilis

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