Viewing 14 posts - 1 through 14 (of 14 total)
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  • January 5, 2016 at 5:06 am #559734
    cdubose574

    I recently notice that the emails from woocommerce are not being sent. It was working fine until I upgrade WP, Enfold, and Woocommerce to the latest versions. The payments go through. I get confirmation from PayPal but no New Order Mail or Processing Email. What does go through is when I move from Processing to complete. Any ideas? I can’t get an answer from woocommerce. This is happening across the board on several of my sites. I have triple checked my settings and they are checked so that emails are sent.

    Thanks in advanced.
    Carla

    January 5, 2016 at 11:07 am #559832
    Rikard

    Hi Carla,

    Your hosting provider might be better equipped to answer your question but send us an admin login in private and we’ll have a look.

    Regards,
    Rikard

    January 5, 2016 at 9:56 pm #560145
    cdubose574

    I’ve included the login information below.

    January 6, 2016 at 11:45 pm #560835
    Josue

    Hi,

    Can you please check if the issue persists with the default WordPress theme activated?

    Regards,
    Josue

    January 8, 2016 at 5:19 am #561825
    cdubose574

    Josue,

    Did you all login to the site. Last time I looked at the site it was working now i get this error. I will try to fix in the meantime.

    Warning: require(/home/content/72/5288872/html/contagiousummolluscum/wp-blog-header.php) [function.require]: failed to open stream: No such file or directory in /home/content/72/5288872/html/contagiousummolluscum/index.php on line 17

    Fatal error: require() [function.require]: Failed opening required ‘/home/content/72/5288872/html/contagiousummolluscum/wp-blog-header.php’ (include_path=’.:/usr/local/php5/lib/php’) in /home/content/72/5288872/html/contagiousummolluscum/index.php on line 17

    January 8, 2016 at 5:23 am #561827
    cdubose574

    I reinstall WordPress and the site came back up. Now back to trying to fix the issue at hand. I will get back to you on the email situation.

    Thanks
    Carla

    January 8, 2016 at 5:31 am #561831
    cdubose574

    So I changed the theme to WP Default theme and I sent my self a test email for new order and processing order. I received the emails. I set the theme back to Enfold and did the same test and no emails.

    Any ideas why?

    Thanks
    Carla

    January 9, 2016 at 10:29 pm #562526
    cdubose574

    I’m not sure if the last few orders of not getting emails was a “fluke” but I just got an new order and the email came through. Strange.

    January 11, 2016 at 4:47 pm #563313
    Andy

    Hi!

    do does it work for you now? you could try to contact your host about it and ask why the emails get blocked. Also maybe a plugin like contact form 7 is for you.

    Regards,
    Andy

    February 28, 2016 at 12:37 am #590319
    cdubose574

    Having issues with customers getting order confirmation. This only is a problem with downloadable orders. I’m using woocommerce. I get a confirmation of the order but the order receipt that goes to the customer does not go out.

    Any ideas? I don’t have any issue with products that are tangible.

    Thanks in advanced.

    Regards,
    Carla

    March 2, 2016 at 9:01 am #591954
    Ismael

    Hey!

    Please review this: https://docs.woothemes.com/document/email-faq/#your-emails-are-broken

    You should contact your hosting provider regarding the issue.

    Best regards,
    Ismael

    April 11, 2016 at 8:31 am #611040
    skidog17

    Hi Carla – did you get this problem fixed as I’m having the same problems with digital products. Even as admin, I receive the order confirmation, but customer emails are not being sent. By the way, my host is Hostgator. Any update would be appreciated as this is driving me crazy! :-) Thanks
    Jeff

    April 11, 2016 at 9:31 am #611065
    Vinay

    Hey!


    @jeff     Most of the time the emails are delivered into spam folder. Have you check it? If you still have issues we need to take a closer look at it please create a new ticket and provide us with your site details in private content so we can login and take a closer look at the issue.

    Best regards,
    Vinay

    April 11, 2016 at 9:42 am #611073
    skidog17

    Hi Vinay – yes, I checked spam folders for all the test purchases I’ve made (3 different accounts) – and no emails were received in the my local spam folder (using Apple Mail). All 3 accounts were gmail accounts and my host is Hostgator. As it happens, when I logged into gmail directly, the emails were sitting in that Spam folder and were not downloaded to my local spam folder. I’ve since marked them as not spam. But I will be making a note for purchasers to check their spam if they don’t; receive email confirmation – especially if to a gmail address.

    Thanks
    Jeff

    • This reply was modified 8 years, 8 months ago by skidog17.
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