Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 9, 2014 at 7:20 pm #262543
    playball1

    I’ve upgraded WordPress, Woocommerce and Enfold. Since then, when someone makes a purchase in the store, the order confirmation page is a mess. The “new order confirmation” and billing details that an admin normally sees on the backend is appearing for a customer, along with the standard order confirmation that a customer should see. And the styling is a mess. Please help! Thank you.

    May 10, 2014 at 2:04 am #262681
    Ismael

    Hi playball1!

    Thank you using the theme!

    Do you mind if we take a look at the actual page? If you don’t mind, please provide us with a temporary login details. A screenshot regarding the issue will greatly help. We’ll give you an update once we have taken a look the confirmation page.

    Cheers!
    Ismael

    May 11, 2014 at 5:34 am #262858
    playball1
    This reply has been marked as private.
    May 12, 2014 at 2:25 am #263031
    Ismael

    Hey!

    Thank you for the update.

    I checked the website then add an item to the cart, proceed to checkout. The page looks exactly as expected. Looks good on Chrome Windows 8. On what browser and OS are you testing this with?

    Cheers!
    Ismael

    May 12, 2014 at 6:39 pm #263433
    playball1
    This reply has been marked as private.
    May 14, 2014 at 7:03 am #264504
    Dude

    Hey!

    Please update your theme. You’re using Enfold 2.4.5 which is very outdated and not compatible with WP3.9 or the latest WooCommerce versions. You can download the update for free from http://themeforest.net . I recommend to use ftp: https://vimeo.com/channels/aviathemes/67209750 to install the theme. If the issue still persists after the theme update deactivate all third party plugins except WooCommerce because probably a plugin/extension causes the issue then.

    Regards,
    Peter

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