Viewing 9 posts - 1 through 9 (of 9 total)
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  • September 30, 2024 at 9:10 am #1468088
    Paolo

    Hello, I’ve been using Enfold’s Open Street Map block for a while on many websites with no issues.
    Now I have one on this particular page https://www.invebi.it/contatti/.
    As you can see, I can’t manage to make the map work as expected. Gray squares are all around as the plugin couldn’t retrieve the map infos.
    Any clue on how to solve it?
    Thanks

    September 30, 2024 at 7:18 pm #1468124
    Rikard

    Hey Paolo,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    October 1, 2024 at 5:12 pm #1468195
    Paolo
    This reply has been marked as private.
    October 2, 2024 at 10:54 am #1468259
    Rikard

    Hi,

    Thanks for that. Could you try updating the theme to the latest version (6.0.4) to see if that helps please? https://kriesi.at/documentation/enfold/theme-update/.

    Best regards,
    Rikard

    October 2, 2024 at 11:27 am #1468263
    Paolo

    Done but the issue is still there :(

    October 3, 2024 at 11:01 am #1468347
    Yigit

    Hi Paolo,

    Please go to the WordPress admin panel > Leaflet Map > Settings > Map Tile URL, and change it to “https://tile.openstreetmap.org/{z}/{x}/{y}.png”.

    Please make sure to clear any server-side, plugin-based, and browser caches after that.

    Best regards,
    Yigit

    October 3, 2024 at 12:22 pm #1468356
    Paolo

    This solved the issue. Just for my personal culture, what was the problem? Thanks!

    October 3, 2024 at 2:39 pm #1468364
    Yigit

    Hey,

    Great! Thanks for the update.

    Unfortunately, I cannot tell what was the problem. I created a local copy of your site and I could reproduce the issue there. My teammate Ismael mentioned changing the tile URL so I tried that on the local copy and it worked.

    I cannot reproduce this issue on a clean installation. It seems to be specific to your site but as I mentioned, I cannot tell what exactly it is.

    Regards,
    Yigit

    October 3, 2024 at 3:18 pm #1468368
    Paolo

    OK, no problem. Thanks for your help!

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