Viewing 21 posts - 1 through 21 (of 21 total)
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    Posts
  • December 11, 2016 at 1:00 pm #722823
    pascaline
    Guest

    Hi
    I didin’t find the way to open a ticket on the support.
    Please send me a link.
    Regards.

    December 12, 2016 at 2:07 am #722886
    Yigit

    Hi pascaline!

    Thank you for contacting us!

    Please register to our support forum – https://kriesi.at/support/register/ and start a new thread under the sub forum of theme you are using. For Enfold, it would be – https://kriesi.at/support/forum/enfold/

    Cheers!
    Yigit

    December 22, 2016 at 1:38 pm #727510
    skaline

    Hi,
    (sorry for my english im frensh)
    I’ve a bug on my web site.
    Colors of links and button has desepered
    on the enfold causomize them colors are fixed.

    The web side in wordking good on the english version bu not anymore on the frensh on.
    Thanks to gice me an issue to resolve this problem

    Thanks for your quick answer.

    regards.

    • This reply was modified 7 years, 11 months ago by skaline. Reason: I've manage to resolve the rpoblème alone
    December 22, 2016 at 2:57 pm #727525
    Yigit

    Hi!

    It seems like you have figured it out already? Colors are the same on both languages on my end at the moment.
    Please flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
    If that does not help, please post a screenshot and show the issue. You can upload your screenshots on imgur.com or Dropbox public folder and post the links here.

    Best regards,
    Yigit

    January 6, 2017 at 4:51 pm #730405
    skaline

    Newsleter Mail chimp problem /

    Hi
    I’ve put all the information needed on mail chimp application.
    Api key +
    and list has been created and the ID was reconnize.

    Problem is that customer can’t suscribe.
    A message appared telling them “sorry the are is a problem , try letter” .

    Could you please help me.
    Thanks for your help.

    January 6, 2017 at 8:01 pm #730501
    Basilis

    Hi!

    If you try the form your self, do you get those issues?
    Can you please also provide us with backend access?

    Thank u

    Best regards,
    Basilis

    January 7, 2017 at 11:02 am #730666
    pascaline
    Guest

    Hi basilis
    I don’t now how to try it myself without using the same form that customer use.
    Also As I’ve read some tickets on the forum, must I instal the Mailchip plugin even if the mailchip form is on the enfold theme ?

    Which kind of acces do I have to provide you ? Administrator ?
    Thanks for your answer.
    Regards

    January 9, 2017 at 11:34 am #731068
    Andy

    @pascaline
    No, you don’t necessarily need Mailchimp plugin. Yes, you can provide us admin access.

    Best regards,
    Andy

    January 9, 2017 at 11:41 am #731071
    skaline

    To create a admin access i need a email address.
    thanks

    January 9, 2017 at 2:42 pm #731152
    Rikard

    Hi,

    You can use (Email address hidden if logged out) or your own email, all we need is the user and password in private.

    Best regards,
    Rikard

    January 9, 2017 at 8:09 pm #731266
    skaline

    Hi
    I ‘ve resolve the problem myself thanks a lot
    sorry for desturb

    Regards

    January 10, 2017 at 7:15 am #731411
    Rikard

    Hi,

    No problem, glad you got it working. Please let us know if you should need any further help on the topic.

    Best regards,
    Rikard

    January 10, 2017 at 1:26 pm #731542
    skaline

    Hi
    Anable to import the Medical demo
    http://kriesi.at/themedemo/?theme=enfold-overview
    could you told me how to do
    this is for another project I’m going to work on

    thanks

    January 11, 2017 at 6:53 am #731884
    Rikard

    Hi,

    What error messages are you getting? Did you try clearing your WordPress install using this plugin before importing? https://wordpress.org/plugins/wordpress-reset/

    Best regards,
    Rikard

    January 11, 2017 at 1:07 pm #732024
    pascaline
    Guest

    I’ve no message error
    The médical template is not on the list on the Link “import Demo”
    Can you sens me a link to import it?

    January 12, 2017 at 5:29 am #732444
    Rikard

    Hi,

    Then you are not running the latest version of the theme (3.8.4), please try updating and you should see it after that. http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    January 13, 2017 at 7:06 pm #733292
    skaline

    Hello,
    Thanks for your answer.

    On the last web site I’ve include on the menu a surch option.
    If it works well on computer on mobile phone this option is not any more avalable.

    Thanks for your help

    January 14, 2017 at 12:50 am #733390
    Yigit

    Hey!

    Please refer to my post here – https://kriesi.at/support/topic/search-icon-on-mobile-devices/#post-589759

    Regards,
    Yigit

    February 6, 2017 at 11:18 am #743262
    skaline

    Hi
    regarding on my tickets number #733292
    “Search option on mobile version”

    I can’t find the answer in your reply ?
    The link you’ve send me is on another subject.

    Thanks for your help.

    Regards.

    February 6, 2017 at 11:52 am #743281
    skaline

    Hi
    I’ve actualy find your answer

    I’don’t understand what you mean by navigation label ?

    I’ve send you a link with screen shot of the changes i’ve made .

    Thanks for you help.

    February 9, 2017 at 9:49 pm #745085
    Yigit

    Hi,

    Please go to Appearance > Menus and click on your menu item and add it there – http://i.imgur.com/fQYiE12.png

    If you have not added your custom menu, you should firstly add it in Appearance > Menus

    Best regards,
    Yigit

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