Viewing 14 posts - 1 through 14 (of 14 total)
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  • January 8, 2017 at 11:40 pm #730925
    nwg_at

    Unfortunately, I can not find the error myself.
    I have created several color sections so that the menu items can point to anchors in One-Page Desing. This also works.
    However, the output on mobile devices is from the respective color section, let’s say, something chaotic.
    Has anyone ever had the problem?
    Thank you very much

    Leider kann ich den Fehler nicht selbst finden.
    Ich habe mehrere Farb-Sektion angelegt, damit im One-Page Desing die Menüpunkte auf Anker verweisen können. Das funktioniert auch.
    Jedoch die Ausgabe auf Mobil-Geräten ist ab der jeweiligen Farb-Sektion, sagen wir mal, etwas chaotisch.
    Hatte schon mal jemand das Problem?
    Vielen Dank

    January 11, 2017 at 7:01 am #731892
    Ismael

    Hey Marcus,

    Thank you for using Enfold.

    The site looks fine on mobile view. Could you please provide a screenshot of the issue? Use imgur or dropbox.

    Best regards,
    Ismael

    January 11, 2017 at 11:48 am #731988
    nwg_at

    Hi Ismael,

    thanks for taking care of me. :)

    When looking closely, you may find, that it s not properly looking on mobile.

    View post on imgur.com


    Detailed: The frames for the contact form are too narrow, usually they go almost to the border.
    The circles with the social icons should place themselves below each other, not side by side.

    If I would add another color-section some sections above, it will change the whole design below.

    What I already did:
    Uploaded new Enfold via FTP
    Deleted all color-section and rebuilt them
    deactivated all Plugins

    Bye the way, we have a parallel thread concerning the same topic obviously.

    We could switch to this one, to help the other colleagues, too ?

    Responsive Issue – can't find the reason

    All the best
    Marcus

    January 13, 2017 at 5:44 pm #733246
    nwg_at

    Any solution yet?

    Did not get a reply.

    Thanks
    Marcus

    January 14, 2017 at 5:07 am #733444
    Ismael

    Hi,

    Thank you for the screenshot. I can see the issue now. Some of the sections are outside the wrap_all or main container which causes the issue. Please post the login details here so that we can check the page layout. Or edit the page then move all elements or group of elements inside their own color sections. Make sure that all elements are wrapped inside a color section.

    Best regards,
    Ismael

    January 14, 2017 at 11:12 am #733520
    nwg_at

    Hi Ismael,

    find the required info in the private content.
    That s what I did first, put the content inside a new color-section, did not work.
    Put it outside the color-section, worked, until a new color-section below was built.
    Deleted the new, but did not work again.
    Put it outside the color-section, did not work either, and so on…

    But please, let me know, what you found out!

    Thanks a lot
    Marcus

    January 17, 2017 at 5:32 pm #734844
    nwg_at

    Hello ?

    Any help available here ?

    Where do I get support, since I bought 1 year support with the theme ?

    Thanks
    Marcus

    January 17, 2017 at 5:39 pm #734855
    Yigit

    Hey!

    Sorry for the late reply!
    Can you please try adding following code to Quick CSS in Enfold theme options under General Styling tab

    @media only screen and (max-width: 767px) {
.flex_column { width: 100% !important; margin-left: 0 !important; }}

    Regards,
    Yigit

    January 17, 2017 at 5:55 pm #734869
    Andy

    Hi,

    I guess this is causing the issue: http://i.imgur.com/hmbLAeL.png
    So basically as Ismael already told you, some elements are not inside your color sections. Put them inside of it. For a detailed tutorial on how to use anchor links refer to: http://kriesi.at/documentation/enfold/add-anchors-to-your-page-for-single-page-navigation/

    Best regards,
    Andy

    January 17, 2017 at 6:40 pm #734902
    nwg_at

    @ Andy

    I dont want all elements in a color-section. Just those, which should be available with anchor through the top menu.
    Bye the way, I knew how to set anchors.
    The thing is the wrong output on mobile device, which should not happen at all.
    So, what s wrong with the two color-sections shown on your imgur pic? The above has the link “contact” the below dont. Whats wrong?

    @ Ismael

    Thanks for your code, this repaired the social icons on mobile!

    But something else seems really quite broken with the theme!
    Elements appear different, wether they are inside a color-section or not. See pic:

    View post on imgur.com

    Following is completely weird.
    Now, since I put testwise one element in the color-section and the same outside, some further unrelated elements below (outside) the color-section changed color and size of the text. How comes?
    Further the anchors dont work properly on mobile, just try #social. On desktop it jumps well to the area of the social stuff, but on mobile it just jumps to the first section below header picture.
    Non of the anchor links show the correct area on mobile device.

    This is going to be a very time consuming issue,
    so I m really thankful, if someone would find this bug.

    Thank you
    Marcus

    January 17, 2017 at 6:42 pm #734905
    nwg_at

    @ Yigit

    So sorry, the stuff below “@ Ismael” was destinated to you of course ! :)

    January 18, 2017 at 7:35 pm #735495
    Andy

    Hi,

    There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Best regards,
    Andy

    January 18, 2017 at 8:31 pm #735518
    nwg_at

    Dear Andy,

    First)
    Thank you

    Second)
    Thats what I already did and mentioned in the thread above.
    And I took the fresh copy directly from themeforest Website, where I bought it.
    So I wonder where I did get the corrupted files from?

    But will do again, If you say so.

    Third)
    Can you assure, that deleting the enfold theme file first and uploading a new copy then
    will NOT affect the content at all?

    The tutorial video isnt quite properly, since it just shows how to install a new theme.

    Kind regards
    Marcus

    January 20, 2017 at 10:52 am #736340
    Andy

    Hi,

    it won’t effect any or your content, as everything is stored inside your Database. So don’t worry, however, make a backup, just in case. Let us know when you’re done with it and still need help.

    Best regards,
    Andy

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