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  • April 9, 2022 at 10:13 am #1347770
    Philipp Lang
    Guest

    Hi,

    I’m in charge of fixing a website with an enfold theme. It needs to be repaired because even the wp_admin login does not work. Reason is: several plugins from within the theme are throwing errors. That is not your fault – the theme on the site was never updated after version 1.X (or so).
    Since I did not build that page I do not have access to the premium version to update it now.
    Is there a way you can help me get the update, since the site and theme was technically already paid for?

    Thanks a lot in advance!

    April 9, 2022 at 2:08 pm #1347782
    Rikard

    Hi Philipp,

    We would need a proof of purchase in order to help you out with updating. If you don’t have access to the Themeforest account which was used to purchase the license you are using, the I would recommend that you purchase a new license. Otherwise you will have this same problem every time you want to update the theme, or access the theme files.

    Best regards,
    Rikard

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