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Hi, I have just helped to move a WP-page to new server and the Enfold theme was not compatible :- ( can you help us? do we need to buy enfold again to get a working version? Im new here and dont know if a purchase code is still available :-(
swedish:
WordPress-version 5.5.3
Nuvarande tema: Enfold (version 3.3.2)
Nuvarande tillägg: (version )
PHP-version 7.3.25Uppgifter om felet
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Ett fel av typen E_ERROR uppstod på rad 222 i följande fil: /customers/0/9/2/jij-plast.se/httpd.www/wp-content/themes/enfold/framework/php/class-htmlhelper.php. Felorsak: Uncaught Error: Function name must be a string in /customers/0/9/2/jij-plast.se/httpd.www/wp-content/themes/enfold/framework/php/class-htmlhelper.php:222
Stack trace:
#0 /customers/0/9/2/jij-plast.se/httpd.www/wp-content/themes/enfold/framework/php/class-htmlhelper.php(131): avia_htmlhelper->render_single_element(Array)
#1 /customers/0/9/2/jij-plast.se/httpd.www/wp-content/themes/enfold/framework/php/class-adminpages.php(205): avia_htmlhelper->create_container_based_on_slug(Array, ‘avia_active_con…’)
#2 /customers/0/9/2/jij-plast.se/httpd.www/wp-includes/class-wp-hook.php(287): avia_adminpages->render_page(”)
#3 /customers/0/9/2/jij-plast.se/httpd.www/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(”, Array)
#4 /customers/0/9/2/jij-plast.se/httpd.www/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#5 /customers/0/9/2/jij-plast.se/httpd.www/wp-admin/admin.php(259): do_action(‘toplevel_page_a…’)
#6 {main}Hi,
Thanks for contacting us!
Unfortunately Enfold version you are using is very old and is not compatible with your PHP and WP versions. Updating the theme to the latest version 4.7.6.4 would fix the issues you are having.
I am afraid the only way to get full support and theme updates is by having access to a ThemeForest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask them for the purchase code and Personal Token. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a ThemeForest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a ThemeForest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on ThemeForest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Cheers!
YigitThanks, I purchased a new license and now its up and running :-)
KR
Thomas
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