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  • April 4, 2017 at 2:45 am #771463
    NMOI

    Hi,

    Using the search feature brings an odd result:

    – on the homepage, clicking on the loop directly goes to the result page, without displaying the entry field at it used to be; Then, on the result page, one can finally type something.

    – on other pages, clicking on the loop does nothing

    What should I do?

    Thanks

    April 5, 2017 at 5:36 am #772181
    Rikard

    Hey NMOI,

    That is not happening on my end when checking with Chrome, in what browser are you seeing that?

    Best regards,
    Rikard

    April 5, 2017 at 7:59 am #772282
    NMOI

    Hi Rikard,

    I’m using Chrome too ! And I’ve emptied the browser’s cache.

    And Firefox, Edge and Opera are working OK for me.

    Best regards

    April 6, 2017 at 8:38 am #773010
    Rikard

    Hi,

    Ok, thanks for the feedback. Could you try in an incognito window in Chrome? That should not use any caching at all. It’s still not happening on my end, though just to clarify, you mean that it loads a search result page when you click the magnifying glass, right?

    Best regards,
    Rikard

    April 6, 2017 at 12:14 pm #773127
    NMOI

    Hi Rikard,

    Yes, when I click on the magnifying glass, it load a search result page labelled “New search page”.

    And you’re right, it’s working OK with an anonymous session, even though I’ve cleared the cache. How could this happen?

    Thanks

    April 7, 2017 at 9:35 am #773798
    Rikard

    Hi,

    Ok, thanks. That means the cache is still there in your regular browser window, try clearing it again and restart. You could also try to reset the router in the network you are on.

    Best regards,
    Rikard

    April 7, 2017 at 12:02 pm #773879
    NMOI

    Hi Rikard,

    I’ve cleared the cache again, and restarted my ADSL router and my switch : no change.

    Could this have to be related to transients? If yes, please be very specific in your answer since I’m absolutely not familiar with this part of WordPress.

    Thanks

    April 8, 2017 at 2:21 pm #774501
    Victoria

    Hi NMOI,

    I tested in Chrome, Safari and Firefox on a Mac, alway got the search field. It could be happening if there is an error in Javascript, then it can stop working, but even than it’s not always the case.

    If you need further assistance please let us know.

    Best regards,
    Victoria

    April 8, 2017 at 6:05 pm #774619
    NMOI

    Hi Victoria,

    That’s strange, but if I’m the only one to get this, I can live with it.

    Thanks

    Nicolas

    April 9, 2017 at 8:25 am #774805
    Vinay

    Hi,

    I checked your site again and the search feature works as intended. We will close this ticket if you have more questions please open a new ticket for technical support.

    Thank you for using Enfold :)

    Best regards,
    Vinay

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