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Hi
The guy who originally designed our client’s site has vanished, and it doesn’t look like he ever actually registered Enfold … certainly the auto updates aren’t configured.
Is there any way we can get access to the updates as their site is still running Enfold 4.1.2
The website in question is http://www.crescentsigns.co.uk
Hey,
Thank you for the inquiry.
Unfortunately, we are not able to provide theme update files directly through support. Since Enfold is sold through Themeforest, the license and download are tied to the original purchaser’s Envato account. To get access to updates, you will need to obtain the purchase code and Envato account credentials from the original developer.
If the original developer is unreachable and you cannot recover the license, the recommended path would be to purchase a new license from Themeforest. Once purchased, you can download the latest version from the Downloads section of the buyer’s Envato account and install it manually via FTP.
— https://help.market.envato.com/hc/en-us/articles/202501014-How-to-download-your-items
Here is our documentation on how to update the theme via FTP:
— https://kriesi.at/documentation/enfold/theme-update/#update-via-ftp
For more details on Themeforest licensing, please refer to their license FAQ:
— https://themeforest.net/licenses/faq
Let us know if you have more questions.
Best regards,
Ismael
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