Viewing 11 posts - 1 through 11 (of 11 total)
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  • January 30, 2015 at 2:33 am #388082
    rpl_admin

    HI there,

    Our site does not seem to render completely on mobile devices. The menu does not appear, nor does the logo and many other elements – only partially rendering.

    Many thanks,

    Robert

    January 31, 2015 at 12:34 am #388647
    Andy

    Hey rpl_admin!

    it’s working fine for me on iPhone emulator as well as on my htc smartphone:

    Could you fix it?
    Which device are you using?

    Best regards,
    Andy

    January 31, 2015 at 7:08 am #388706
    rpl_admin

    Hi Andy,

    Many thanks for your reply and screenshot.

    On an iPhone 5, it does render OK the first time but if you refresh it, it doesn’t. Also when you close the menu it doesn’t actually close it moves to the top right, outside (to the right) of the screen – so if you swipe right to left you can see it. The fact that it does that also throws out the padding/spacing on the page.

    Robert

    February 2, 2015 at 8:17 am #389176
    Ismael

    Hey!

    I tested it on an iPod Touch 5, hardware specification is almost the same, and it loads fine even after multiple refresh. Try to restart the device, remove browser cache then test it again. The website looks nice, btw.

    Regards,
    Ismael

    February 2, 2015 at 8:52 am #389191
    rpl_admin

    Hi Ismael,

    Thanks for the positive feedback on the site – it wouldn’t have been possible without the great Enfold theme and the great support. In fact, life has been much easier since we found Enfold – so many thanks.

    However, on my iPhone 5, after clearing the cache, restarting the device, clearing the cache again just in case, it wasn’t looking nice at all. So I switched off the WiFi (which should be pretty quick) and on 4G it does render fine (apart from the menu not closing – just hiding in the top right hand corner outside of the normal screen view). The fact that the site doesn’t render on a fast WiFi is more than a bit worrying. Any idea why this might be?

    Many thanks,

    Robert

    February 3, 2015 at 10:08 am #389922
    Ismael

    Hey!

    That’s weird. It should be vice versa or should not be happening at all. Please try to ask your friends to visit the site using their mobile phone. I’ll ask the rest of the support team to test it on their device.

    Best regards,
    Ismael

    February 3, 2015 at 10:20 am #389933
    rpl_admin

    Hi Ismael,

    Again, many thanks for the reply.

    Just tried on my wife’s iPhone 5 – same WiFi and 4G and same result – not refreshing on WiFi and menu not closing just hiding off screen top right.

    Robert

    February 3, 2015 at 2:27 pm #390081
    Yigit

    Hi!

    Can you please try de-activating all active plugins and check if that helps?

    Regards,
    Yigit

    February 3, 2015 at 2:58 pm #390098
    rpl_admin

    Hi Yigit,

    Presumably if we deactivate any plugin the settings will not be lost when we reactivate, right?

    Thanks,

    Robert

    February 3, 2015 at 4:20 pm #390157
    Elliott

    Hi!

    For the menu not closing try adding this to your custom CSS.

    #wrap_all { position: relative !important; }

    I’m not sure about the caching issue though. It looks fine on the Nexus 7 and iPod. I tried viewing a few other pages and navigating back but all of the elements display correctly.

    Best regards,
    Elliott

    February 4, 2015 at 3:03 am #390490
    rpl_admin

    Hi Elliot,

    ‘wrap all’ seems to have solved the menu closing problem.

    Many thanks for that

    Robert

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