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My clients are submitting information from the contact form and i’m not getting it sent to my email.
Can someone please help me fix this issue?
Thank you, your time is appreciated.A client just filled out the form and clicked the submit button “Submit Form To BodyMindLinks©”
And I did not get that.Then I filled out the form myself and entered my email address it was sent.
It doesn’t make sense.Hi,
Can you please create me an administrator account? post it here as a private reply.
Regards,
JosueHi!
Go to Users > Add new, once you created the user (set the role as Administrator) put the login info here as a private reply.
Cheers!
Josuesometimes it is necessary to goto your hostaccount of your provider and declare a standard E-Mail Account.
I got this at hosteurope – in the Standardsetting has to be set an E-Mail Standard Adress. (this might be a total different of that what you use in your contact form.Hi!
Yes, it’s definitely something with your mail account (make sure it can receive messages), i just tested the form with a gmail and the message was received successfully.
Best regards,
JosueI contacted HoastGator and the mail server is working great.
We narrowed it down that the form gets sent from the Fire Fox browser and doesn’t work when submitting the contact form from Chrome.recipient meaning?
I would like it to go to my business email with my domain name in it and not a gmail account.
This worked with the contact form a few months ago, so i’m not sure what changed and why it’s not working now when it did at one time?Hey!
The email account that gets the messages. Yes i understand that but we need to discard if its a problem is coming from the theme or not.
Best regards,
JosueThank you for the clarity,
I just entered the Email address where mails should be delivered to and used my gmail account: bodymindlinks at gmail.com
And nothing went through.Hi!
The problem is the modification you’ve made in js/shortcodes.js (redirect the user to the payment page). I’ve commented that line and now it works:
http://bodymindlinks.com/say-hello/As a definitive solution, you could update Enfold to its latest version (2.9.1), we included an option to set a redirect in the contact form options.
Best regards,
JosueHey Josue 2.9.2 ? this is still not the actual version – or do you mean that than the redirect will be in that comming version?
Hi @Guenni007!
No, my mistake, latest version is still 2.9.1. The redirect option was introduced in 2.8 if i’m not mistaken.
Best regards,
Josue
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