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Hey!
I’ve just created this page with a formular, but when I fill it (as a client) and send it (the mail address for the formular is mine for the moment), I do not receive anything in my mail box (even in “spams”). What could be wrong there ? Thanks for your help.Best regards,
MarieFor info, just to be sure, I also re-tested the other contact form on the CONTACT page (which was working perfectly when I made the site a few months ago) with my own email, and the mail notification doesn’t seem to work anymore either. So the problem is really the mail notification. I thought it might have been french “accents” like “à” “é” “è”, but apparently it’s not the cause of the problem.
Thanks for your advices ! (PS for info : WP and Enfold last versions running / + I’m not using a child theme).
MarieHi!
I sent you a test email. Let us know if you get it.
I would be sure to double check to make sure there are no typos in your email address and also check your spam folder. Also be sure to deactivate all plugins while testing.
If your still not receiving the emails then it would be best to contact your hosting provider and let them know about this to see what they say. This is usually a problem with the server. I would also install this plugin, https://wordpress.org/plugins/wp-smtp/, and try to send a test email with it. If PHP mail does not work then try contacting your hosting provider for help in configuring SMTP mail within the plugin.
Regards,
ElliottHi!
Thank you Elliott.
Well all mail notifications arrived during the night and I found them this morning ! So its good news, it’s working… :) But is this “time shift” normal ? Before it used to be instantaneous which was better. Should I also check this with the hosting provider for this matter ?Another question : when I receive the mail notification and the “results” of the formular with checkedboxes (formular number 2 on the “questionnaire page”) the “questions” I’ve put above checkboxes in the formular are not re-written in the “mail results”, which is not convenient at all… Is there a solution for that ?
Consequently, I’ve prepared the same formular with the “list system”… but as the client first asked me for “checkboxes”… I’d be curious to know weather there is (or not) a way I could use them -> but then having the “questions” written in the “mail results” (hope I’m not being too much confusing sorry…). See below the results I get with the “checkbox version”, might help…Thanks a lot.
Best regards,
Marie———————————-
Votre nom: Name
Votre entreprise: Test company
Tres satisfaisante: true
Satisfaisante: false
Passable: false
Insuffisante: false
Tres satisfaisante: false
Satisfaisante: true
Passable: false
Insuffisante: false
Tres satisfaisante: false
Satisfaisante: true
Passable: false
Insuffisante: false
Tres satisfaisante: true
Satisfaisante: false
Passable: false
Insuffisante: false
Tres satisfaisant: false
Satisfaisant: false
Passable: true
Insuffisant: false
Tres satisfaisante: false
Satisfaisante: false
Passable: false
Insuffisante: true
Tres satisfaisant: false
Satisfaisant: true
Passable: false
Insuffisant: falseVos commentaires ou suggestions: Commentaire perso.
Hi!
The labels are being sent with your email but with how your using them that should really be a select or radio button instead. Checkboxes are more for yes / no questions such as.. “Subscribe to our Newsletter?” or “Do you have a coupon?”
Yes I would contact your hosting provider about that. It sounds like a setting on the server.
Regards,
ElliottAll right thanks !
I’ll use the “dropdown list version” then, no problem.
If ever I really need to use select or radio buttons in the future, I would have to download contact form 7, right ?Thanks you for everything.
Best regards,Marie
Hey!
Well we have a select input available but not radio buttons currently so if you need to use them right now it would be best to try out contact form 7 or gravity forms.
You can create a feature request here, https://kriesi.at/support/enfold-feature-requests/, and we may see them get added in a future update.
Regards,
Elliott
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