Viewing 12 posts - 1 through 12 (of 12 total)
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  • February 22, 2022 at 11:00 pm #1341874
    Selsi21

    I am not sure what the problem is with my website not being able to update the theme. I actually just purchased another license which I think that I did not need to do. But, I entered the new license code to see if it would allow me to update the theme and it did not. It is also not allowing me to update my web pages. Please help me to fix this.

    Thanks!

    Nicole

    February 23, 2022 at 4:50 am #1341912
    Nikko

    Hi Selsi21,

    Thanks for giving us admin access.
    It seems you have put the purchase code instead of a private token.
    You can generate Envato’s private token here: https://build.envato.com/create-token/
    Please check our documentation for the correct permissions as well as further information and instruction: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

    Best regards,
    Nikko

    February 23, 2022 at 6:49 am #1341940
    Selsi21
    This reply has been marked as private.
    February 23, 2022 at 12:56 pm #1341984
    Rikard

    Hi Nicole,

    If you are only using one license, then you don’t need the second one. Please ask for a refund with Envato. If you only want to renew your support period, then please refer to this: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

    Best regards,
    Rikard

    February 25, 2022 at 3:59 pm #1342291
    Selsi21

    I thought that this would help me be able to update my website pages, but I am still not able to select new Content Elements to add to the page. I am working on the Entrepreneurs Think Tank page. Is there still something wrong with my theme?

    February 25, 2022 at 6:57 pm #1342320
    Rikard

    Hi,

    Thanks for the update. You are still running a very old version of the theme, but I see that updates are not showing up in the theme options. Could you try to configure the Envato Markets plugin to see if that works better please?

    Best regards,
    Rikard

    February 26, 2022 at 3:37 am #1342349
    Selsi21

    I configured the Envato Market plugin and it still did not work.

    Any other suggestions?

    Nicole

    February 26, 2022 at 2:43 pm #1342378
    Rikard

    Hi,

    I see that you are running the latest version of the theme now, and adding content elements to the page you referred to is working as it should on my end. Please try using a different browser if you should have any further problems.

    Best regards,
    Rikard

    February 26, 2022 at 3:03 pm #1342379
    Selsi21

    Yes! I figured it out and it seems to be working. Thank you for your help!

    Nicole

    February 26, 2022 at 4:57 pm #1342388
    Rikard

    Hi,

    Great, I’m glad that you got things working. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    February 26, 2022 at 5:18 pm #1342392
    Selsi21

    I think we can close this out. Thank you all for being responsive.

    Nicole

    February 26, 2022 at 5:59 pm #1342400
    Rikard

    Hi,

    Thanks for letting us know, I’ll close this thread for now then. Please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

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