Not able to update the Enfold theme

I have a valid support token for a few more month yet I am getting the following message:
3ccae7d4-e678-4d58-a4cd-6925c154b65b
Last time we checked the token, we were not able to connect to Envato:

Purchases could not be accessed
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)
Following errors occurred:

Purchases: Your private token is invalid.
username Your private token is invalid.
email Your private token is invalid.
Purchases: A problem occurred accessing your purchases. Unable to check for updates.