Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 30, 2026 at 6:54 pm #1494526
    michellebc

    I have a valid support token for a few more month yet I am getting the following message:
    3ccae7d4-e678-4d58-a4cd-6925c154b65b
    Last time we checked the token, we were not able to connect to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)
    Following errors occurred:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occurred accessing your purchases. Unable to check for updates.

    January 31, 2026 at 1:59 pm #1494538
    Rikard

    Hey michellebc,

    Please follow this: https://kriesi.at/documentation/enfold/theme-registration/

    Best regards,
    Rikard

    January 31, 2026 at 5:14 pm #1494546
    michellebc

    I have done this. It does not work. That is what I am complaining about…
    See screenshot in the private content area.

    January 31, 2026 at 9:25 pm #1494547
    Mike

    Hi,
    The code that you have posted above is your Purchase Code, not your Envato Personal Token, they are two different things.
    So you have entered the wrong info in the theme field that says: Enter a valid Envato private token.
    Please review this page in our documentation and open each toggle to read all of the info. You need to create the Token in your Envato account and Set the required Token Permissions, as per the documentation.

    Best regards,
    Mike

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