Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • April 20, 2016 at 2:07 am #617857
    alexandrah

    Hello,

    I tried to update my site and the new theme, something strange is happening when i try to update the theme….. if i’m on the appearance menu, theme add new, is not allowing me to go further with the upload of the new theme so i’m not able to install at all.

    Could you please have a look and help!

    Thanks Much

    April 20, 2016 at 2:27 am #617870
    Yigit

    Hi alexandrah!

    Can you please try installing the theme via FTP – http://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/?

    Cheers!
    Yigit

    April 20, 2016 at 2:30 am #617872
    alexandrah

    I have no knowledge how to use ftp!!

    could you please help out.

    Thank you

    April 20, 2016 at 2:32 am #617874
    Yigit

    Hi!

    Can you please post your purchase license (that you can download from ThemeForest under Downloads page) in private content field? After that we can install the theme for you.

    Regards,
    Yigit

    April 20, 2016 at 3:43 am #617935
    alexandrah

    Thank you so much

    • This reply was modified 8 years, 7 months ago by Yigit.
    April 20, 2016 at 3:48 am #617940
    Yigit

    Hey!

    Can you please post FTP password as well? I tried using the same as username but i am getting time-out error

    Regards,
    Yigit

    April 20, 2016 at 4:32 am #617957
    alexandrah

    FTP- user name – atwohdes

    April 20, 2016 at 4:37 am #617959
    Vinay

    Hey!

    The FTP login credentials you’ve provided do not work please send us working login credentials so we can help you resolve the issue.

    Best regards,
    Vinay

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.