Viewing 11 posts - 1 through 11 (of 11 total)
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  • August 20, 2018 at 12:52 pm #999333
    Bravoavas

    Hi,

    I’m having issues with my template. Template editor on all the pages keeps loading and loading without opening up. Not able to edit pages.

    Also having problems with the page not being responsive anymore- this applies to browser on pc, mobile phones and tables.

    please see login credentials under (privat)

    • This topic was modified 6 years, 4 months ago by Bravoavas.
    August 20, 2018 at 2:47 pm #999391
    Victoria

    Hey Bravoavas,

    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.

    Best regards,
    Victoria

    August 20, 2018 at 5:52 pm #999516
    Bravoavas
    This reply has been marked as private.
    August 20, 2018 at 6:18 pm #999527
    Jordan Shannon

    Hi,

    As the issue seems location based, it seems to be more of a network connection issue.

    Best regards,
    Jordan Shannon

    August 21, 2018 at 12:28 pm #999791
    Bravoavas

    Hi,

    We’ve tried multiple locations and computers now, and it does not seem to be location or network-related.
    We’ve tried deactivating plugins one by one, without luck. We also tried deleting the cache of our WP Super Cache plugin, as this seemed logical.

    The Avia Layout Builder is still not loading. Where do we go from here?

    August 21, 2018 at 8:12 pm #999992
    Victoria

    Hi Bravoavas,

    Can you please deactivate all the plugins and let us check then.

    Best regards,
    Victoria

    August 22, 2018 at 8:46 am #1000169
    Bravoavas

    Yes, yes they are.

    All plugins except ssl are disabled now, and the errors are still there. It doesn’t appear to be the specific plugins, but rather the Avia Layout builder and other back-end tools. I don’t know how they work together with the theme.

    August 22, 2018 at 2:09 pm #1000331
    Victoria

    Hi Bravoavas,

    Please check the pages now.

    Best regards,
    Victoria

    August 22, 2018 at 2:30 pm #1000350
    Bravoavas

    Hi Victoria,

    Did you do any changes to make it load fine? If so, what did you change?

    I have the same issue still, the editor is not loading, and the errors in the console are the same as earlier.

    August 24, 2018 at 10:35 am #1001103
    Victoria

    Hi Bravoavas,

    I did not make any changes, it was working when you disabled all plugins, the errors are caused by one of the plugins.

    Can you please try using a different browser?

    Best regards,
    Victoria

    August 24, 2018 at 11:55 am #1001152
    Vinay

    Hi,

    Did you try deactivating all plugins and check for the conflict? 

     To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins

    2. Update WordPress and Enfold to the latest version if you have not.

    3. Make sure all the plugins are updated.

    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :) 

    Best regards,
    Vinay

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