Viewing 4 posts - 1 through 4 (of 4 total)
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  • February 14, 2024 at 7:44 pm #1434329
    Michael Kormendy
    Guest

    I have a new license key and am attempting to use it to get support but the support website says that it is invalid, even though we just purchased it.

    February 15, 2024 at 3:55 am #1434354
    Ismael

    Hey Michael Kormendy,

    Thank you for the inquiry.

    What is the email address that you’ve tried to use to register to the forum, and where did you get the purchase code? The purchase code should have the following format.

    1c389c9f-712c-410e1-1a79-424a26013f2e

    Please note that the purchase code is different from the private token. For more info, please check the following documentation.

    // https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-4

    Best regards,
    Ismael

    February 21, 2024 at 10:05 pm #1435073
    Michael
    This reply has been marked as private.
    February 22, 2024 at 7:28 am #1435091
    Ismael

    Hi,

    Great to hear that the issue has been resolved! Please feel free to start a new thread if you have any further questions or need assistance with the theme.

    Have a nice day.

    Best regards,
    Ismael

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Viewing 4 posts - 1 through 4 (of 4 total)
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