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Hej Kriesi-team
I am not sure wether I have to ask you or the support at Woocommerce:
The webshop page is not showing; instead the message ‘nothing found’ (in danish ‘Intet fundet’) is shown. It is only happening when the wholesale is logging in. If you want to I can send you login credentials.Thanks in advance for your reply.
Kind regards
RonaldHey Ronaldgoudriaan!
Thank you for using Enfold.
What does the template do? The actual plugins > woocommerce > templates > archive-product.php file looks very different from what you’ve posted here. Please get a fresh copy of the template then do the modifications again. And if possible, please contact the plugin author for additional help.
And for further testing, please look for this line:
if ( !empty($wwp_wholesale_role) ) {Above it, add this code:
var_dump($wwp_wholesale_role);Check the page and let us know if it returns any value.
Best regards,
IsmaelHej Ismael
Thank you very much for your reply. I am sorry, but I only sendt you the wholesale code customization. In the private part I put the whole plugins > woocommerce > templates > archive-product.php file. If you like you can have a look at the file. May be you see something which doesn’t make sense… Do you still have the credentials, otherwise I send you some new.By the way, what exactly do you mean by ‘get a fresh copy of the template’?
Thank very much in advance for your – really much appreciated :-)
Kind regards,
RonaldHey!
By the way, what exactly do you mean by ‘get a fresh copy of the template’?
I thought that’s the whole archive-product.php file. Could you please provide the WP/FTP login credentials, a “wholesale” user account and a link to a product category page? What happened when you call the #wwp_wholesale_role variable inside the var_dump function? Did you see any data?
Regards,
IsmaelThank you for your reply, Ismael
The credentials are named in the private part.
But I am not sure where exactly I can find the var_dump function. I do see #wwp_wholesale_role though.
Thank very much in advance for help again Ismael.Kind regards,
RonaldHey!
The wholesale account is working but I can’t access the dashboard with it. I tried the “admin” account but it’s not working. If possible, please provide the FTP details as well so that we can edit the template. Thank you for your patience.
Best regards,
IsmaelHej Ismael
Thank you for your reply.
First I have to make my apologies, because I had not given you the wholesale role (you were given the subscription role). Please try again to login with the credentials (private part). You’ll see that the shop (‘butik’) is not showing.
And also: apologies for not working for the admin cred. They are shown in the private part. As well as the FTP details.
Thanks a lot in advance Ismael! Your help is much appreciated!
Kind regards
RonaldHey!
Thank you for the update.
I visited the category pages that you provided while logged in as a “wholesale” customer and the “Du kan bestille på følgende måder.” text from the archive-product.php file is displaying. However the actual products are not there which means that the the account is not recognized as a wholesale customer. It works if I disable the WooCoomerce > Wholesale Prices > Only Show Wholesale Products To Wholesale Users option.
Why did you copy the whole WooCommerce template folder? Did you edit every file? Some of these files are probably not updated. Please remove every files but leave the ones that are modified such as the archive-product.php file.
Regards,
IsmaelThank you very very much Ismael, just one button… ;-)
I can’t reminder having copied the whole woocommerce template folder, but probably you mean the woocommerce template folder in the Enfold Child theme? How do I remove those files which are not modified without deleting the updated woocommerce template folder?
Thanks again for helping me along the way.
Kind regards and have nice day.
RonaldHi!
but probably you mean the woocommerce template folder in the Enfold Child theme?
Yes, that is what I was referring to.We can’t really know which files are modified and not. Do you have a developer who handled this modification before? I’m sorry but we can’t help you trace these modifications so you might need to contact the person who modified these files.
Best regards,
Ismael
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