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Hi, i have a problem with the mobile version of my website.
The youtube video in the mobile version it’s not visibile:
http://www.tricopigmentazionesardegna.it/tricopigmentazione-cagliari-sardegna/
The site it’s in maintenance mode, to see please log in on WP dashboard.
Hi fionda85!
That depends, if the youtube video is based on play on mobile or not.
Please also remember that if a video is on background, you need to add a fallback image, for the process to work properly.Thanks a lot for your understanding
Best regards,
BasilisHi,
Auto play on mobile is disabled due to manufacturer restrictions and there’s not much we can do about it unfortunately.
Regards,
RikardHello, what you mean by “manufacturer restrictions”?
I have checked the setting of the channel and my video and everything is set up correctly.Hi,
I’m sure your videos are set up the correct way, but auto play is disabled on for instance IOS devices and we can’t do much about restrictions like that.
Best regards,
RikardHi Davide,
Thanks for the feedback and sorry for this but like I said, it not a choice we have actively made.
Regards,
RikardHi, i have found this topic:
https://kriesi.at/support/topic/home-page-video-on-mobile-phone/It’s the same situation.
In this topic you have helped the guy to solve the problem .Why did not I receive the same assistance from you?
I have purchased the theme too and I paid the support for six months.Hey!
We are very sorry for the late response.
In the previous thread, we added an actual video element using the same url in place of the slider. This video will show up on mobile view only. We did this because background videos are disabled on mobile by default. The steps are provided here: https://kriesi.at/support/topic/home-page-video-on-mobile-phone/#post-449787
Regards,
IsmaelHi!
I followed the instructions and I solved it by phone, thanks!How can I do for the tablet?
In the tablet version continues to view the fallback image.Davide
Hi Davide,
Try changing the CSS to this instead:
@media only screen and (max-width: 1024px) { .hide-mobile { display: none; }} @media only screen and (min-width: 1024px) { .hide-desktop { display: none; }}Best regards,
RikardHi Rikard,
I add the CSS code but it does not work.
The tablet still does not load the video.Davide
Hi,
video is showing up fine for me on table: http://i.imgur.com/Lbpnhm9.png
Could you fix it already?
Best regards,
AndyHi,
please follow these instructions here: http://kriesi.at/documentation/enfold/turn-on-custom-css-field-for-all-alb-elements/
and get back to us when you’re done with it.Best regards,
AndyHi,
I’ve already run successfully that procedure.
If you read the previous answers at the top, you can see them.In fact, the problem only affects the resolution of the tablet.
Hi,
I don’t think you did it correctly, cause you don’t have any “Custom CSS Class” fields inside your ALB elements. So make sure to follow the instructions of the link I’ve send you correctly until this field gets displayed for you. Let us know when you’re done with it.
Best regards,
AndyI’m sorry, you’re right.
The change has been lost with the theme update.It is now set in the correct way
Hi,
it seems to work fine for me: http://smrtshot.com/i/4pl5
So what exactly is the problem for you now?
Best regards,
AndyHi,
the problem is always the same ..
The youtube video on http://www.tricopigmentazionesardegna.it/tricopigmentazione-cagliari-sardegna/ from desktop and mobile devices working fine and everything it’s ok!The video on tablet device does not work fine and load the fallback image (as you can see from the screenshot image attached in the previous email).
Thanks
Davide
Hi,
as you can see on my screenshot the video gets loaded fine on tablet. So please clear browser cache and hard refresh a few times. Check on another tablet device as well.
Best regards,
AndyHi,
I empty the cache browser and refresh, but still does not load the video.
I tried with another tablet device (7 inches) and the video does not start.In both cases, it’s load the fallback image.
Hi,
this is what I see on your website:
iPad portrait:
iPad landscape:
iPhone portrait:
iPhone landscape:
Desktop:
Everything seems fine to me. We can’t really help you, if we can’t see any error.
Best regards,
AndyHi andy,
as you wrote in the previous answer, It works perfectly with IOS devices.
It does not work well with the ANDROID devices.
For this bug I’m asking assistance and support.Hi,
The video on tablet device does not work fine and load the fallback image (as you can see from the screenshot image attached in the previous email).
What is the actual screen resolution of the samsung device? You might need to adjust the value of the view port in the css media queries.
@media only screen and (max-width: 1024px) { .hide-mobile { display: none; }} @media only screen and (min-width: 1025px) { .hide-desktop { display: none; }}Best regards,
Ismaelo
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