Viewing 12 posts - 1 through 12 (of 12 total)
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  • January 24, 2019 at 7:08 pm #1058308
    aabeve

    Hello,
    A few days ago I wrote you that a YouTube video in the sidebar on our website is not working.
    Yesterday suddenly the video appeared, but now it’s again not playing. If I select the video, I can see it and also when I insert it in the widget, the video appears.
    On the website however there is black box and on tablet only a play button, that doesn’t work.
    A temporary login is still active.
    Can you please let me know how this can be solved?

    Best regards,
    Henk

    • This topic was modified 5 years, 11 months ago by aabeve.
    January 25, 2019 at 2:21 pm #1058743
    Rikard

    Hey Henk,

    On which page can we see the problem? I tried loading your site but you are getting loads of 504 errors on the page so most of the resources are not loading at all.

    Best regards,
    Rikard

    January 25, 2019 at 2:31 pm #1058750
    aabeve
    This reply has been marked as private.
    January 29, 2019 at 10:50 pm #1060203
    Basilis

    Hi,

    While the pages work, when I try the login screen it does not get me inside, I get a 504 error.

    Best regards,
    Basilis

    January 29, 2019 at 10:59 pm #1060207
    aabeve
    This reply has been marked as private.
    February 1, 2019 at 12:31 pm #1061497
    Rikard

    Hi Henk,

    Sorry for the late reply and for the problem. Is it the video on the front-page next to the Aabévé Vertaalbureau header? If so then it’s working fine on my end using Opera. Are you sure it’s not due to cache on your local computer?

    By the way, I have no problem accessing your site using a VPN service with european IP, though I think your site/host is blocking several country IPs.

    Best regards,
    Rikard

    February 1, 2019 at 1:00 pm #1061512
    aabeve
    This reply has been marked as private.
    February 4, 2019 at 8:41 pm #1062841
    Victoria

    Hi Henk,

    Best regards,
    Victoria

    February 4, 2019 at 8:56 pm #1062849
    aabeve
    This reply has been marked as private.
    February 6, 2019 at 6:19 am #1063457
    Rikard

    Hi Henk,

    Sorry for the confusion, I tried checking your site again using a VPN and it’s loading fine if I do that. I can’t see the video in the sidebar anymore though and the login token has expired, could you renew it please? Also, if you removed the video then maybe you could make a test page where we can see the problem?

    Best regards,
    Rikard

    February 6, 2019 at 1:38 pm #1063611
    aabeve
    This reply has been marked as private.
    February 7, 2019 at 9:52 am #1063962
    Rikard

    Hi Henk,

    Thanks for the update and I’m sorry for the problem. I’ll close this thread for now then, please open a new thread if you should have any other problems or if you would like for us to look at this one again, all we need is a test page basically.

    Best regards,
    Rikard

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