Viewing 10 posts - 1 through 10 (of 10 total)
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  • March 19, 2020 at 4:39 pm #1194450
    MichaelSuttonsCellar

    Hi,

    I have just purchased the theme to update the current one purchased by our old web designer. However it says

    No Updates available. You are running the latest version! (4.0.5)

    However the current version is 4.7

    How do we update the theme?

    Thanks.

    March 19, 2020 at 8:40 pm #1194578
    Victoria

    Hey MichaelSuttonsCellar,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    March 20, 2020 at 7:34 pm #1194884
    MichaelSuttonsCellar
    This reply has been marked as private.
    March 20, 2020 at 8:42 pm #1194928
    Victoria

    Hi MichaelSuttonsCellar,

    Could you please contact your hosting provider and ask them to whitelist api.envato.com. They might be blocking it for security reasons.

    And disable Wordfence and clear the cache and try to check for the update again.

    Best regards,
    Victoria

    • This reply was modified 4 years, 8 months ago by Victoria.
    March 21, 2020 at 3:15 pm #1195082
    MichaelSuttonsCellar

    There are no issues getting to that URL. That URL gives the following message
    {“error”: “The HTTP method and path you requested is invalid. Please check the API documentation at https://build.envato.com/api/ and ensure that you’re using a valid path with the correct method.”, “reason”: “not-found”}

    March 21, 2020 at 11:47 pm #1195160
    Mike

    Hi,
    With version 4.0.5 you will have to update manually via FTP. Envato changed how the license is checked with the newer versions, they no longer use the “API” and now use a “Token”
    After you update via FTP you can enter your “Token” and then update from within the theme options for future versions.
    The easiest and safest way to update via FTP is to download the newest version from Theme Forest and rename your current theme folder to “enfold-old” via ftp then upload the new “enfold” folder and check that your site is working correctly.
    Should for some reason you wish to roll-back to the old version, it’s easy to do, simply rename the new “enfold” folder to “enfold-new” via ftp and then rename “enfold-old” to “enfold” then refresh your page.
    Once you are happy you can delete the “enfold-old” folder via ftp, (not the WP theme page)
    Please don’t try to overwrite the theme folder, as this will leave old files behind and cause errors.

    Best regards,
    Mike

    March 24, 2020 at 12:40 pm #1196332
    MichaelSuttonsCellar

    Hi Mike,

    Done that and theme all working, thanks.

    However the updating still has an issue, see attached image.

    Cheers
    Chris

    March 24, 2020 at 12:57 pm #1196358
    Mike

    Hi,
    Glad you were able to update manually, but it looks like your Envato Token doesn’t have the correct settings, permissions.
    Please see the screenshot here. Also note that the Token is only checked every 24 hours after an error, this limit is set by Envato.
    So after you set the permissions you may have to wait to see the correct message.

    Best regards,
    Mike

    March 24, 2020 at 1:29 pm #1196366
    MichaelSuttonsCellar

    Thanks, that worked. Have a good day!

    March 24, 2020 at 1:37 pm #1196373
    Mike

    Hi,
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads in the Enfold forum and we will gladly try to help you :)

    Best regards,
    Mike

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Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘No Updates available. You are running the latest version! (4.0.5)’ is closed to new replies.