Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • March 16, 2019 at 3:32 am #1079323
    tavonada

    Hola
    recien acabo de de instalar mi tema enfold. He creado una nueva pagina y al insertar los elementos como special heading o text block tec, no puedo editarlos.

    espero me puedan ayudar gracias

    March 16, 2019 at 5:58 pm #1079467
    Mike

    Hey tavonada,
    Sorry I was not able yo load your site, even with a VPN, is you site up right now? Are you blocking USA IP addresses?

    Best regards,
    Mike

    March 16, 2019 at 6:41 pm #1079476
    tavonada

    Hola, gracias por responder.

    En este momento no estoy en el sitio pero si lo desea puedo acceder a el.

    No he bloqueado el acceso IP de USA sin embargo si me puede guiar puedo checar esa configuración. Gracias

    March 16, 2019 at 11:49 pm #1079508
    tavonada

    Hola de nuevo.

    Si es un problema que está bloqueado el IP de USA. mi servidor de hosting me pide su IP para que pueda darle los permisos. Me la puede proporcionar porfavor. Gracias

    March 17, 2019 at 7:08 pm #1079693
    Mike

    Hi,
    I was able to load and login to your site today, thanks.
    I see that you are having a few javascript errors, can you include your ftp access in the Private Content area so I can upload the theme again?

    Best regards,
    Mike

    March 18, 2019 at 10:11 pm #1080095
    tavonada

    Claro le envío las credenciales ftp

    March 20, 2019 at 5:50 am #1080655
    Mike

    Hi,
    Sorry for the late reply, but I see that the dev team has released the update today Enfold v4.5.5, please try updating your site to see if that corrects it.

    Best regards,
    Mike

    March 22, 2019 at 4:29 am #1081717
    tavonada

    Hola de nuevo

    Ya actualice el tema a la nueva versión 4.5.5 y el problema persiste. Aún no puedo editar el contenido.

    Espero me puedan ayudar. Gracias

    March 22, 2019 at 6:00 am #1081729
    Mike

    Hi,
    Thank you for updating, I see that you have many javascript errors and you are using WordPress v4.9.10
    which is 2 major updates behind, there have been a lot of changes in WordPress that we had to Enfold change for.
    Please update your WordPress also.

    Best regards,
    Mike

    March 22, 2019 at 6:24 pm #1081965
    tavonada

    Hola
    Ya actualice también el WordPress y está peor, ahora ya no puedo entrar a las páginas, se queda la página en blanco.

    Lo curioso es que solo pasa con el tema elfold porque cambie el tema por otro de las versiones gratis y funciona bien todo

    March 23, 2019 at 4:15 am #1082067
    Mike

    Hi,
    I took another look at the errors on your site and one of them is caused by a hidden script in your files:

    <!-- WiredMinds eMetrics tracking with Enterprise Edition V5.4 START -->
<script type='text/javascript' src='https://count.carrierzone.com/app/count_server/count.js'></script>
<script type='text/javascript'><!--
wm_custnum='302834cad613d361';
wm_page_name='avia-modal.js';
wm_group_name='/services/webpages/a/c/acordes6.com.mx/public/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/assets/js';
wm_campaign_key='campaign_id';
wm_track_alt='';
wiredminds.count();
// -->
</script>
<!-- WiredMinds eMetrics tracking with Enterprise Edition V5.4 END -->

    My research shows that some webhosts automatically install this script, please ask if your webhost is doing this and ask them to stop it, it is braking the site.
    Other delete your theme and install a clean version, hopefully the script won’t be added again.

    Best regards,
    Mike

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