Viewing 4 posts - 1 through 4 (of 4 total)
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  • February 18, 2017 at 12:56 am #748727
    Snikkeren

    Hi.
    I’ve just installed Facebook Comments on my website. My issue is that I don’t get notifications when someone leaves a comment on posts made with the advanced layout builder. The notifications work fine on older post (from before I started using Enfold), and they show in the moderation panel in Facebook Developers. However, the comments from the posts made with Advanced Layout Builder doesn’t show in the moderation panel.
    They do show on the actual post, just not in the moderation panel, and I don’t get notified.

    Is there a workaround for this, or do I have to stop using the advanced layout builder?

    Best regards

    Kjetil.

    February 18, 2017 at 2:37 am #748735
    Snikkeren

    I tried removing all the coding from a post made with advanced layout builder, and voila, Facebook Comments worked fine with notifications on that post. I think there is something blocking FB from seeing the comments when I’m using advanced layout builder.

    Best regards

    Kjetil

    February 19, 2017 at 4:10 am #748940
    Snikkeren

    Okay. I got it working.
    I spent all day trying to figure out what was wrong. What I had to do, was to change all the permalinks of the posts made with Avia Layout Builder. This was just for the existing posts.
    I made a new entry with the Avia Layout Builder, and it worked fine. Now comments will show both in my website, and in my websites Facebook page. :)

    February 20, 2017 at 6:21 am #749146
    Rikard

    Hi,

    Great, glad you got it working and thanks for sharing your solution :-)

    Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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