Viewing 8 posts - 1 through 8 (of 8 total)
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  • February 19, 2018 at 7:25 pm #914472
    mnueesch

    Hi
    As a lot of other users, I have the problem when importing Enfold Demos, the images are not there (http://enf.swissagatha.ch/). According to tips you gave in the support forum, I tried different actions, but all without success (php version 7.0.27, memory limit 256M, use of plugin “WP maximum execution time exceeded”). Before every attempt to import a enfold demo, I made use of the “WordPress Reset” Plugin. The demos are imported without an error message, but the images are not available.

    I tried a FTP transfer and an xml-import with the WordPress importer.

    I wonder also, W H E R E the pictures come from, because in the zip-file (from envato) there are not included. Can you please check my installation? Because this is a fresh test environment, you can do whatever you want, there is no sensitive data.

    I’m very curious, if you can find the reason of this issue.

    Best regards

    Matthias

    February 20, 2018 at 4:50 am #914669
    Rikard

    Hey Matthias,

    Did you check that the uploads folder on your WordPress installation has the correct settings, that you are allowed to upload images? You can check that by just uploading an image in the image gallery. If you should need to import the images manually, you can find them under enfold/includes/admin/demo_files/demo_images.

    Best regards,
    Rikard

    February 21, 2018 at 3:19 am #915152
    mnueesch

    Hi Rikard
    Thanks for your replay. The uploads folder of my WordPress Installation has File Permission 755. I’m able to upload images without problems.
    In the folder enfold/includes/admin/demo_files/demo_images are only screenshots from the demo themes but no images, that should be included in the themes. I still wondering myself, W H E R E the pictures should come from.
    Today I did several new installations from scratch and all with no images in the demo pages. I would appreciate if you can take a look to my installation. Below you find the new login data.
    Thanks a lot in advance and best regards

    Matthias

    February 21, 2018 at 5:16 am #915242
    Victoria

    Hi Matthias,

    Plese check these on your installation
    php_value post_max_size 512M
    php_value upload_max_filesize 512M
    php_value max_input_vars 5000
    php_value max_execution_time 300
    php_value max_input_time 300
    php_value memory_limit 512M

    https://kriesi.at/support/topic/failed-to-load-resource-the-server-responded-with-a-status-of-403-forbidden/#post-798773

    If you need further assistance please let us know.
    Best regards,
    Victoria

    February 21, 2018 at 11:32 pm #915777
    mnueesch

    Hi Victoria
    According to your advice, I changed the php_values on my hosting. http://enf.swissagatha.ch/phpinfo.php.
    Since the very begin, after a WordPress Reset and a new import of a demo installation, I get the message “Alright sparky! Import worked out, no problems…”
    Because the problem is still there (no images), I switched on “Display Error” on the hosting. After the “Alright sparky!…” message when I go to “Visite Site” I get the following message:
    Warning: include(/home/swissaga/public_html/enf/wp-content/uploads/avia_fonts/medical/charmap.php): failed to open stream: No such file or directory in /home/swissaga/public_html/enf/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 488
    Warning: include(): Failed opening ‘/home/swissaga/public_html/enf/wp-content/uploads/avia_fonts/medical/charmap.php’ for inclusion (include_path=’.:/opt/alt/php70/usr/share/pear’) in /home/swissaga/public_html/enf/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 488

    http://enf.swissagatha.ch/

    Do you have any further sugestions?

    Thanks a lot and best regards
    Matthias

    February 22, 2018 at 4:55 am #915861
    Nikko

    Hi Matthias,

    This error is fixed:

    Warning: include(/home/swissaga/public_html/enf/wp-content/uploads/avia_fonts/medical/charmap.php): failed to open stream: No such file or directory in /home/swissaga/public_html/enf/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 488
Warning: include(): Failed opening ‘/home/swissaga/public_html/enf/wp-content/uploads/avia_fonts/medical/charmap.php’ for inclusion (include_path=’.:/opt/alt/php70/usr/share/pear’) in /home/swissaga/public_html/enf/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/font-manager.class.php on line 488

    As for the images, I tried to export media files from Enfold Medical which I imported just now to my local installation and imported it on your site, however it doesn’t import the images, so I have uploaded them manually and the Enfold Medical theme should be working fine now :) Let us know if you need further assistance.

    Best regards,
    Nikko

    February 23, 2018 at 2:34 am #916462
    mnueesch

    Hi Nikko

    Thanks a lot for fixing the error and inserting the images manually into my installation. I’m glad the whole website looks perfect now.
    Since I have already invested a lot of time in this problem, I hope you understand, that I really would like to know what the reason is, why the images are not imported automatically in my installation. In this situation I can’t change to another demo.
    Can you give me a short explanation (technically) how the images should be imported in a well working environment? My goal is it, to find out the reason.

    Thanks a lot in advance and best regards
    Matthias

    February 25, 2018 at 6:47 pm #917494
    Basilis

    Hi,

    There can be different problems, example CHMOD on Files, memory limit on server etc.
    So, different problems can arise but in any time, you can simple let us know and we will make sure we find the issue! :)

    Let us know if there is anything else we can do for you and we would appreciate if you can take a moment to rate our theme!

    Best regards,
    Basilis

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