Viewing 7 posts - 31 through 37 (of 37 total)
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  • March 11, 2019 at 4:55 am #1077206
    jdevoll

    All plug-ins are disabled

    March 12, 2019 at 9:28 pm #1077987
    Victoria

    Hi jdevoll,

    Best regards,
    Victoria

    March 13, 2019 at 5:13 pm #1078312
    jdevoll

    Are all of the JS errors cleared? The loading is still inconsistent.

    March 19, 2019 at 3:37 am #1080184
    Ismael

    Hi,

    Thanks for the update.

    The builder loads consistently on our end. There are still errors left but they’re not directly related to the builder or the theme.

    public-api.wordpress.com/wp-admin/rest-proxy/?v=2.0#https://widgets.wp.com:1 (WEB_PAGE context) Couldn’t find native for requireNative(addons)
    ?v=2.0:6 WebSocket connection to ‘wss://public-api.wordpress.com/pinghub/wpcom/me/newest-note-data’ failed: Error during WebSocket handshake: Unexpected response code: 403

    Best regards,
    Ismael

    March 19, 2019 at 4:47 pm #1080386
    jdevoll

    With respect, this response isn’t really timely or helpful. They response times are very long and I have been working on this with you for over a month.

    I don’t know what the error code is or me as and you haven’t provided any explanation of why it isn’t related to the theme.
    This site was working perfectly before the update and now it is not. I need support with why that is happening so we can fix it, not a terse response (after 5 days) of why isn’t isn’t your problem.
    I would repectly ask for a little help for an end-user who is not a dev and doesn’t understand this explanation at all.

    Jeff

    • This reply was modified 5 years, 9 months ago by jdevoll.
    March 19, 2019 at 6:00 pm #1080413
    So Evolve

    Ismael,

    What are the plans for enabling or allowing animation logos to the page preloader? If so please let us know as we have a client that has requested this for their site.

    Thanks

    Avery

    March 21, 2019 at 9:06 am #1081259
    Ismael

    Hi,

    We would like to apologize for the delayed response. We get a lot of additional inquiries lately, so the duration of the queue tends to get longer when this happens. The error is not related to the builder nor the theme, so we can’t tell you how to fix it. However, on a quick search, the error seems to be related to Jetpack.

    // https://github.com/Automattic/pinghub/issues/8
    // https://github.com/Automattic/notifications-panel/issues/250

    Unfortunately, there seems to be no solution for that particular issue yet.

    Best regards,
    Ismael

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