Viewing 6 posts - 1 through 6 (of 6 total)
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  • November 18, 2018 at 8:56 pm #1034895
    Katja

    Hello,

    I just updated the Enfold theme to 4.5 and got several errors! When I try to open the wp-admin page I got the following error:

    Fatal error: Uncaught Error: [] operator not supported for strings in /homepages/2/d621752709/htdocs/clickandbuilds/NachtLichter/wp-content/plugins/revslider/includes/framework/base-admin.class.php:71 Stack trace: #0 /homepages/2/d621752709/htdocs/clickandbuilds/NachtLichter/wp-content/plugins/revslider/admin/revslider-admin.class.php(552): RevSliderBaseAdmin::addMetaBox(‘Revolution Slid…’, ”, Array, NULL) #1 /homepages/2/d621752709/htdocs/clickandbuilds/NachtLichter/wp-content/plugins/revslider/admin/revslider-admin.class.php(73): RevSliderAdmin->addSliderMetaBox() #2 /homepages/2/d621752709/htdocs/clickandbuilds/NachtLichter/wp-content/plugins/revslider/admin/revslider-admin.class.php(44): RevSliderAdmin->init() #3 /homepages/2/d621752709/htdocs/clickandbuilds/NachtLichter/wp-content/plugins/revslider/revslider.php(165): RevSliderAdmin->__construct(‘/homepages/2/d6…’) #4 /homepages/2/d621752709/htdocs/clickandbuilds/NachtLichter/wp-settings.php(305): include_once(‘/homepages/2/d6…’) #5 /homepages/2/d621752709/htd in /homepages/2/d621752709/htdocs/clickandbuilds/NachtLichter/wp-content/plugins/revslider/includes/framework/base-admin.class.php on line 71

    The website itself is also not accessible (allowed memory size exhausted error)!

    What can I do? I need help as soon as possible since it affects a productive website! Thanks!

    November 18, 2018 at 9:43 pm #1034905
    Mike

    Hey ksei81,

    I see that all of your errors are for the plugin “revslider” please disable by renaming the plugin folder via FTP to something like “revslider-2”

    Is your WordPress also up-to-date?

    Please explain how you updated, via FTP?

    If you update via FTP you must remove the old copy of Enfold competently before uploading the new version with FTP – otherwise the old elements will remain in /shortcode folder and be duplicate, which breaks the theme.
    Please try, via ftp, delete the “enfold” theme directory and then upload the new “enfold”

    Another possible issue: please ensure your PHP is at least v5.6, if you are unsure please ask your webhost to check that this is done correctly, often this is not done correctly.

    Best regards,
    Mike

    November 18, 2018 at 10:07 pm #1034909
    Katja

    Hey Mike,

    Thanks! After renaming the “revslider” folder I got another error when trying to access the wp-admin site:

    Fatal error: Allowed memory size of 62914560 bytes exhausted (tried to allocate 20480 bytes) in /homepages/2/d621752709/htdocs/clickandbuilds/NachtLichter/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_layerslider/slideshow_layerslider.php on line 28

    Fatal error: Allowed memory size of 62914560 bytes exhausted (tried to allocate 20480 bytes) in /homepages/2/d621752709/htdocs/clickandbuilds/NachtLichter/wp-includes/plugin.php on line 449

    Accessing the website (without admin access) now works again – no more memory errors?! But I still cannot access /wp-admin site.

    I installed the theme update via dashboard. WordPress version is up-to-date. I tried different PHP versions up to 7.2, but nothing helped.
    What can I do to access the admin page again and solve the memory error??

    Thanks!
    Katja

    November 18, 2018 at 11:38 pm #1034927
    Mike

    Hi,
    Please try increasing your PHP memory: Fix: WordPress Memory Exhausted Error – Increase PHP Memory

    This is done at your webhost, but to gain WP access, and If you have a default theme in the theme folder, try renaming “enfold” via ftp to something else, WP will switch to the default theme automatically. Then you can login.

    Best regards,
    Mike

    November 19, 2018 at 11:31 am #1035125
    Katja

    Thank you so much Mike, increasing PHP memory worked!!

    Have a nice week!
    Katja

    November 20, 2018 at 4:48 am #1035397
    Mike

    Hi,
    That is great news!
    Glad we were able to help, we will close this now. Thank you for using Enfold.

    For your information, you can take a look at Enfold documentation here
    For any other questions or issues, feel free to start new threads under Enfold sub forum and we will gladly try to help you :)

    Best regards,
    Mike

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