No access to Theme Options

Hi maria_96,

Can you try to re-install Enfold via FTP? https://kriesi.at/documentation/enfold/install-enfold-theme/#reinstall-or-update-using-ftp
Hope it helps.

Best regards,
Nikko

Hi maria_96,

Thanks for giving us admin access.
There are a lot of errors in the web console, but it’s hard to troubleshoot in the Dashboard.
Can you give us FTP access on it as well?

Best regards,
Nikko

Hi Maria,

The FTP access, returns this when I tried to access:

Response:	550 PWD: Permission denied
Error:	Failed to retrieve directory listing

But I was able to install WP File Manager.
What I found out was this isn’t an Enfold issue but most likely either WordPress or maybe Server issue.
This wordpress function get_template_directory_uri() is returning this:

https://www.yoursite.com.br
/wp-content/themes/enfold/

instead of:

https://www.yoursite.com.br/wp-content/themes/enfold/

You can get the same results even when using the twentytwenty theme which is a default wordpress theme.
Though I have checked the get_template_directory_uri() function and it’s identical to what I have.
Also, I noticed trying to use Diagnóstico e resolução de problemas plugin to attempt to diagnose issues would take a lot of attempts before it does work, so I’m not sure if it’s a server issue.
Maybe restarting the server through switching to another PHP version should help, can you try to switch to PHP 7.2?

Best regards,
Nikko

Hi maria_96,

I apologize I wasn’t able to mention but the reason it’s fixed is because I have replaced this code in enfold > framework > php > class-superobject.php (line 326-327):

echo "    avia_framework_globals.frameworkUrl = '".AVIA_FW_URL."';\n";
echo "    avia_framework_globals.installedAt = '".AVIA_BASE_URL."';\n";

with:

echo "    avia_framework_globals.frameworkUrl = '".preg_replace('/\s+/', '', AVIA_FW_URL)."';\n";
echo "    avia_framework_globals.installedAt = '".preg_replace('/\s+/', '', AVIA_BASE_URL)."';\n";

which basically fixes the problem I mentioned above but this is only a temporary solution and would be lost during a theme update. :(

Best regards,
Nikko

Hi maria_96,

Yes, you can continue using it, however, this issue isn’t in the Enfold theme so we can’t fix it in the theme.
Even with the default WordPress theme, this problem also shows.
Can you try to re-install WordPress? make sure to have a backup.

Best regards,
Nikko

Hi maria_96,

No worries, I have checked it again and can still get the same results as I previously stated.
I would suggest moving to a different server/webhost.

Best regards,
Nikko

Hi,

Did you need additional help with this topic or shall we close?

Best regards,
Jordan Shannon

Hi maria_96,

Great :)

We are closing the thread.

If you need further assistance please let us know in a new one.

Best regards,
Victoria