Viewing 11 posts - 1 through 11 (of 11 total)
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  • April 9, 2020 at 11:03 am #1202210
    PositiveChanges

    HI All,

    Ive encountered a problem with people trying to fill out the form on our website via a mobile phone. They cannot input text. and no text keyboard comes up. THIS HAPPENS ON BOTH APPLE AND ADNROID. I do hope you guys can help me out here.

    April 9, 2020 at 11:13 am #1202212
    Yigit

    Hey,

    I checked all fields on your form including checkboxes and they all work fine on my iphone. Attached 2 screenshots in private content field.
    Could you please flush mobile browser cache and check if that helps?

    Regards,
    Yigit

    • This reply was modified 4 years, 8 months ago by Yigit.
    April 9, 2020 at 11:40 am #1202228
    PositiveChanges

    I DID AS YOU ASKED AND NO DIFFERENCE. TWO FRIEND ALSO CANNOT SEE IT

    April 9, 2020 at 11:45 am #1202232
    PositiveChanges

    ALSO, they can only input numbers, not text. On both android and apple phne.

    April 9, 2020 at 11:57 am #1202240
    Yigit

    Hi,

    As I showed in my screenshot, I am able to type text, number and check checkboxes on IOS.
    I will ask my teammates to check your website on Android as well.

    Best regards,
    Yigit

    April 9, 2020 at 12:01 pm #1202243
    PositiveChanges

    Somethings weird then, because ive asked more friends and more people who have gone to the website have encountered the same. NObody here can access it.

    April 9, 2020 at 12:39 pm #1202253
    Mike

    Hi,
    I took a look at your questionnaire on my Android and I found that lower in the form the input fields contain these attributes:
    type="tel" name="phone" autocomplete="tel" were the user wants to input text.
    2020-04-09_062204.png
    I believe this tells my Android to show the number keyboard instead of the text keyword.
    Please check your form for these options and disable.

    Best regards,
    Mike

    April 9, 2020 at 1:12 pm #1202267
    PositiveChanges

    Cheers for that. Are you saying you looked at the form in the backend ? Can you send me a screenshot

    April 9, 2020 at 1:28 pm #1202274
    Mike

    Hi,
    I didn’t look at the form in the backend, I didn’t see a login. I tested on my Android phone and then looked at the page code, screenshot above.
    I have not used the Ninja forms plugin, but I assume there are options for your field attributes in your form, please see if you can change them to text for the questions that require a text answer.

    Best regards,
    Mike

    April 9, 2020 at 1:33 pm #1202279
    PositiveChanges

    Hey Mike,

    Ok Now I understand. I can see no settings for this. Seems all of my forms are the same, so for overall settings, there is no option. Ive put in my login for you if you have time..

    April 10, 2020 at 12:54 pm #1202650
    Mike

    Hi,
    Thank you for the login, so I have not used the ninja forms plugin before, but as I check your form I find the many of your fields are marked as “Phone”, as if one phone field was duplicated many times and reused such as this field: “Please list the activities you gravitate too and enjoy.”
    2020-04-10_063948.png
    You will see these fields also contain the phone attribute:
    2020-04-10_055948.png
    So I tried changing this but I’m not sure if you can change this or if you have to re-build the form using the correct fields. I tried making the changes but I’m unsure if it’s the caching is still showing the “phone attributes” or if I didn’t make the right changes.
    Please try asking the ninja forms support about how to change the fields.

    Best regards,
    Mike

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