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Viewing 19 posts - 1 through 19 (of 19 total)
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  • September 22, 2015 at 2:50 pm #507081
    xyzb

    After upgrading to the latest Enfold rev, my NexGEN gallery (mobile version) is throwing an error when viewing on an iPhone or iPad.
    Fatal Error: Could not extract a stage height from the CSS. Traced height:0px

    Thanks!

    September 22, 2015 at 2:53 pm #507084
    Andy

    Hi xyzb!

    make sure to use newest theme and WordPress version, as well as newest plugin version. Try to deactivate all other plugins but NexGen to check if one is making problems. A link where we can see the issue would be helpful. Ask NextGen support as well as they know their plugin best.

    Cheers!
    Andy

    September 22, 2015 at 3:02 pm #507091
    xyzb

    Hi,
    I did all of that. NexGEN support reported that it is an issue(conflict) with the Enfold theme and other customers have reported the same issue.

    Thanks

    September 23, 2015 at 1:59 pm #507755
    Andy

    Hi!

    I can’t see any error message using my htc android device. I will ask someone from the team with an iPhone to check it. Can you provide us a screenshot of what you actually see? you can use imgur.com or dropbox.

    Best regards,
    Andy

    September 23, 2015 at 2:08 pm #507764
    Yigit

    Hey!

    I can reproduce the issue on my end. It is not theme related but please try adding following code to Functions.php file in Appearance > Editor

    function add_custom_target(){
?>
<script>
jQuery(window).load(function(){
jQuery('#gallery').galleria({
width: 700,
height: 467
});
});
</script>
<?php
}
add_action('wp_footer', 'add_custom_target');

    Cheers!
    Yigit

    September 23, 2015 at 3:02 pm #507843
    xyzb

    I place your code in my child theme functions file. Now I get – Init failed: Galleria could not find the element “#gallery”.

    J

    September 23, 2015 at 3:05 pm #507852
    Yigit

    Hi!

    Do you mind creating a temporary admin login and posting it here privately?

    Best regards,
    Yigit

    September 23, 2015 at 3:39 pm #507903
    xyzb

    Hi Yigit,
    Do you feel it is an issue with NexGEN? I can pass along any information to their support group.

    Thanks

    September 23, 2015 at 10:20 pm #508090
    Yigit

    Hey!

    Yes. If you show them error you get, they should be able to help you out quickly :)

    Cheers!
    Yigit

    September 24, 2015 at 2:47 am #508133
    xyzb

    Hi,
    I did give them the error and they said it is a know Enfold compatibility issue but it is not related to their software. I am going to load a default WP theme and see if the issue goes away.

    Thanks

    September 24, 2015 at 7:16 am #508186
    Basilis

    Hi!

    Let us know when you try it.
    Also, if it is a known enfold issue, please do let them provide us with the issue, so we can check if we can fix the compatibility on a next release.

    Thanks a lot

    Best regards,
    Basilis

    September 29, 2015 at 5:28 am #510516
    xyzb

    Hello,
    I loaded a default WP theme and the CSS error went away on my iPhone. I am getting the following error using the Enfold theme – Fatal error: could not extract a stage height from the CSS. Traced height: 0px.

    Thanks

    September 29, 2015 at 10:01 am #510636
    Yigit

    Hey!

    Do you mind creating a temporary admin login and posting it here privately? Have you tried contacting NextGEN?

    Best regards,
    Yigit

    September 29, 2015 at 2:26 pm #510761
    xyzb

    Yes, I contacted NextGen. I followed what they had asked – deactivate plugins, issue still persists. Activated default WP theme, and the issue went away.

    September 29, 2015 at 5:13 pm #510860
    Yigit

    Hi!

    Do you mind creating a temporary admin login and posting it here privately? If you have a dev site, you can post login credentials to it if you would not like to post your logins.

    Cheers!
    Yigit

    September 29, 2015 at 7:16 pm #510940
    xyzb

    Okay.

    Thanks

    September 30, 2015 at 10:53 am #511310
    Andy

    Hey!

    try to delete all theme files via FTP before getting a fresh copy from your themeforest account, because there might be some corrupted theme files.

    Best regards,
    Andy

    October 1, 2015 at 3:11 pm #512200
    xyzb

    So, is this is where we are at in the troubleshooting process? Yigit had requested additional information.

    Thanks

    October 2, 2015 at 4:41 am #512509
    Ismael

    Hi!

    I checked the page and found that the gallery is inside a h3 heading tag? Was that intentional? I accessed the dashboard but I can’t find the page with the gallery in the list: https://www.ecpubliclibrary.info/site/wp-admin/edit.php?post_type=page

    Best regards,
    Ismael

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