Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • August 26, 2019 at 8:13 pm #1131091
    dynamicdesignsnw

    Hi,
    I’ve linked the newsletter to my Mailchimp account using the API key, however, the form is not working. The entries are not being sent to my Mailchimp list and no confirmation or notification emails are being sent out. I have no idea if anyone is subscribing. Where are the entries stored? This newsletter form is nothing but a joke as far as I can tell. I am losing valuable emails and potential customers. Please help.

    August 28, 2019 at 9:27 pm #1131733
    Basilis

    Hey dynamicdesignsnw,

    Check the beta version added please

    Best regards,
    Basilis

    August 29, 2019 at 9:44 am #1131824
    yohopower

    so do I

    I refer to this video=>https://www.youtube.com/watch?v=7wTPTyUrVyc
    but is not work
    do not send the data your visitors enter directly to your Mailchimp acount
    It seems that many people have such problems.

    • This reply was modified 5 years, 3 months ago by yohopower.
    September 2, 2019 at 1:09 pm #1132963
    Ismael

    Hi,

    Thank you for using Enfold.


    @dynamicdesignsnw    : The login details didn’t work. Please provide a valid account so that we can check the dashboard.


    @yohopower    : Do you have the latest version of the theme (v4.6)? Please create a thread and include the necessary details in the private field. We’ll check the issue there.

    Best regards,
    Ismael

    September 6, 2019 at 9:38 am #1134844
    yohopower
    This reply has been marked as private.
    September 7, 2019 at 4:57 pm #1135398
    Victoria

    Hi yohopower,

    Please login to your Themeforest account and download the latest version of the theme and update it via FTP. Enfold 4.6.1 is available now.

    Best regards,
    Victoria

    September 9, 2019 at 10:16 am #1135874
    yohopower

    I will update it, but is this related to the version?

    September 9, 2019 at 12:06 pm #1135933
    yohopower
    This reply has been marked as private.
    September 9, 2019 at 2:42 pm #1136034
    Victoria

    Hi yohopower,

    This MailChimp form is not built with Enfold, you might want to write to the plugin devs or check their support forums.

    Best regards,
    Victoria

    October 24, 2019 at 9:30 pm #1150989
    cercedilla

    Hi I am having the same problem, I have connected the theme to mailchimp api but when people complete the form, they are not being added to mailchimp. I have the latest version of the theme. How do I fix this?

    October 28, 2019 at 1:37 pm #1151738
    Ismael

    Hi,

    Thank you for the update.

    There are fields in the subscription form that is not supported by the theme — the phone and birthday field. Please note that the subscribe element only supports basic form fields (text and dropdowns) currently.

    Best regards,
    Ismael

    October 29, 2019 at 9:07 pm #1152141
    cercedilla

    Hi Ismael,
    I am unsure if your reply was to me but I only have the email field on the homepage and its the default form on the contact page, I haven’t added any other additional fields yet still doesn’t subscribe the user.

    thanks

    October 30, 2019 at 2:20 pm #1152342
    Ismael

    Hi,

    Thank you for following up.

    We checked the Enfold > Newsletter panel and found a single form in there called “Traders Club International”. It contains unsupported fields such as birthday and phone numbers, but you’re not using it in any of your pages. Please note that you’re not supposed to use the Contact Form element as the subscription form. You have to replace it with the Mailchimp Signup form element and select the appropriate form. You have to remove the unsupported fields first, or create another subscription form from your mailchimp account.

    Best regards,
    Ismael

    October 31, 2019 at 3:39 pm #1152758
    cercedilla

    Great that worked thanks

    November 1, 2019 at 11:09 am #1152963
    Ismael

    Hi,

    Awesome! Glad it worked. The OP hasn’t replied for a while, so we’ll close the thread for now. Please don’t hesitate to open a new one if you need anything else.

    Have a nice day.

    Best regards,
    Ismael

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  • The topic ‘Newsletter form not working’ is closed to new replies.