Viewing 8 posts - 1 through 8 (of 8 total)
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  • March 2, 2022 at 5:28 am #1342804
    jnightingale

    Hi, I am having a problem on fiestapoolsandspas.com. In all browsers, there is a large white space under the hero image on the home page. I have deactivated plugins to see if this is the problem, and I have even deactivated caching. Nothing is working. It wasn’t like this until I updated Enfold. Please advise.
    Thank you!
    justine

    March 2, 2022 at 10:55 am #1342823
    Rikard

    Hey jnightingale,

    It looks like we’re being blocked by your firewall, could you make sure to whitelist the counties in private please?

    Best regards,
    Rikard

    March 3, 2022 at 1:27 am #1342933
    jnightingale

    Should be good now. Thanks!

    March 3, 2022 at 9:09 am #1342965
    Rikard

    Hi,

    Thanks for that. Could you try clearing the cache from your caching plugin and hosting options please? If that doesn’t change anything, then please try to temporarily deactivate your caching plugin.

    Best regards,
    Rikard

    March 4, 2022 at 6:27 am #1343092
    jnightingale

    Hi, That doesn’t work. I’ve tried it before, too.
    Any other thoughts? I’ve deactivated plugins as well.

    March 4, 2022 at 2:24 pm #1343139
    Rikard

    Hi,

    Thanks for the update. Your site is not loading any style sheets at when I check it in an incognito/private window, that’s why I’m asking you to clear the cache. If you are getting different results depending on if you are logged in or not, then that is usually a cache related problem.

    Best regards,
    Rikard

    March 16, 2022 at 3:44 am #1344664
    jnightingale

    Hi, Rikard,
    I have cleared the cache multiple times. Still not working on the home page. Can you please advise?
    Thanks,
    Justine

    March 16, 2022 at 10:38 am #1344708
    Rikard

    Hi,

    Thanks for the update. I tried deactivating all plugins, and it’s working as it should after that. Could you try to deactivate all plugins, then activate them one by one to see when the problem starts please?

    Best regards,
    Rikard

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