New Update 4.1.1 - Giving Error - Support | Kriesi.at

Viewing 13 posts - 1 through 13 (of 13 total)

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July 13, 2017 at 5:06 pm #820665

3adconsulting
Participant

Hi, I have attempted to update the theme to its latest version but have encountered some Fatal Error messages….

Fatal error: Uncaught Error: Call to a member function get() on boolean in /home/wp_xpedqz/cre8vitality.com/wp-content/plugins/jetpack/sync/class.jetpack-sync-module-themes.php:171 Stack trace: #0 /home/wp_xpedqz/cre8vitality.com/wp-includes/class-wp-hook.php(298): Jetpack_Sync_Module_Themes->check_upgrader(Object(Theme_Upgrader), Array) #1 /home/wp_xpedqz/cre8vitality.com/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(NULL, Array) #2 /home/wp_xpedqz/cre8vitality.com/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #3 /home/wp_xpedqz/cre8vitality.com/wp-admin/includes/class-theme-upgrader.php(407): do_action(‘upgrader_proces…’, Object(Theme_Upgrader), Array) #4 /home/wp_xpedqz/cre8vitality.com/wp-admin/update.php(213): Theme_Upgrader->bulk_upgrade(Array) #5 {main} thrown in /home/wp_xpedqz/cre8vitality.com/wp-content/plugins/jetpack/sync/class.jetpack-sync-module-themes.php on line 171

Please let me know how I can rectify this,
Thanks,

July 13, 2017 at 5:13 pm #820674

Jordan Shannon
Inactive Moderator

Hey Jennifer,

Have you tried temporarily disabling JetPack and attempting the install?

Best regards,
Jordan Shannon

July 13, 2017 at 5:17 pm #820679

3adconsulting
Participant

Hi Jordan,

I did as recommended and the following message was given:

Updating Theme Enfold (1/1)
Downloading update from https://marketplace-downloads.content.envato.com/files/230255209/enfold.zip?response-content-disposition=attachment%3B+filename%3Dthemeforest-4519990-enfold-responsive-multipurpose-theme-wordpress-theme.zip&Expires=1499959488&Signature=MKKu3rwUlOOOhszJLDt1KBSclB-6Mq1qaRAniFsaiWMxbz4he6W7rVqYseE~ZybZi~WfjWyX7~80BcWaMTQppRUz8YA6EFrNtoVZJBUFw2SibSI0um~H1cx7OHMUvXC68QgNWl8fbiLXnksdaiMosrkvEEGSP5k3vvtsO4Th6adsAgdPKDLBdZ0A19EpKoYZ3FuCLCGMCIqGd1hpCXYmtgc~yhx5MamOWkAREroJUj7ZlQw4jmpMzQyrXU~LBJJ6aDGpxNLwpvu8BrOatjeWYYWK91cklvMBrS1fvYq54d0I4sd2o0wEdDAMZtq4JV8grvpz-V3W1wESQAtJf4JPjg__&Key-Pair-Id=APKAIEEC7ZU2JC6FKENA…
Unpacking the update…

An error occurred while updating Enfold: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Disabling Maintenance mode…

All updates have been completed.

Has this been completed correctly? Not sure what to make of the Error message…

Thanks

July 13, 2017 at 5:29 pm #820689

Jordan Shannon
Inactive Moderator

Hi,

Does the theme appear broken when view from the front-end? Also, does anything appear broken on the admin? That error could mean a damaged zip-file but this issue has not been widely reported by other users.

Best regards,
Jordan Shannon

July 13, 2017 at 7:20 pm #820745

3adconsulting
Participant

Hi Jordan, The update says completed but actually didn’t complete. I still get the notification to update to 4.1.1….
I placed back the jetpack plugin in the mean time….

Let me know what else I can do to fix this,

Thanks,

July 13, 2017 at 10:32 pm #820833

Jordan Shannon
Inactive Moderator

Hi,

Download a fresh copy of the update zip, and attempt to update via FTP. Please see the following:

Update Theme Files with FTP

Best regards,
Jordan Shannon

July 17, 2017 at 11:28 pm #822997

3adconsulting
Participant

Hi Jordan,
I attempted the update through FTP and was unsuccessful. The error codes that came up were all referring to the LayerSlider this time…
I tried to redo it a second time in order to take note of the error codes but at that point it would only say the target file already exists and whatever action I chose it would simply endlessly loop to that same popup window even when trying to cancel the action….. I had to force quit to leave FileZilla…..

As for updating through WP the same error codes were given, the first referring to JetPack, and once that plugin was deactivated it gave this error code:

An error occurred while updating Enfold: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Please let me know how to proceed…..

July 18, 2017 at 3:22 pm #823344

Jordan Shannon
Inactive Moderator

Hi,

Okay give me a bit of time to look into this further.

Best regards,
Jordan Shannon

July 18, 2017 at 3:34 pm #823347

Yigit
Keymaster

Hey!

If you do not mind, could you please post FTP logins here privately as well? Issue seems to be on your installation.

Cheers!
Yigit

July 18, 2017 at 6:59 pm #823462

3adconsulting
Participant

Sure no problem, thanks for your help with this

July 19, 2017 at 12:56 am #823557

Yigit
Keymaster

Hi,

I updated the theme via FTP. Please flush cache and review your website :)

Best regards,
Yigit

July 19, 2017 at 1:11 am #823562

3adconsulting
Participant

Hi Yigit!! Amazing!!! Thanks so Much!!!!
Should I be doing my next updates through FTP? Do you think this will be a recurring problem, due to my modifications?
Thanks again for all the help!!!! I REALLY APPRECIATE IT XD

July 19, 2017 at 1:29 am #823568

Yigit
Keymaster

Hi,

You are welcome! :)

That should not be necessary however if you get the same error, updating the theme via FTP should fix it :)

For your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/
For any other questions or issues, feel free to post them here on the forum and we will gladly try to help you :)

Best regards,
Yigit
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