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Posts
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Good Morning!
I have a strange bug on:Underneath the logo slider there is a google map created by our external developper. It is implemented with following script:
[include filepath=’/omanbros/partnerfinder.php’]
This works all OK with the old version: Enfold 4.2.6.
When I update to the new Enfold theme Enfold 4.4.1. ONLY this script does not work any longer properly. The script stops as it cannot find the map related. So this is how it looks:1. The search bar is there, but I cannot enter data.
2. the frame shows no map.
3. Underneath the frame is the initial bar to be seen ” e-Marke Elektrotechnik Fachbetriebe” of the complete map. It seems that the map has been slipped out of the frame.The rest of this website is OK!
All plugins, wp version are up-to-date. The external developper could not fix this bug, so I had to reset the theme.
But for the future, it is essential to run theme updates, so I adress to you for help.
best regards
GerhardHey Gerhard,
Could you please attach some screenshots of the issue?
Could you please clear the cache, check again and get back to us.
Best regards,
VictoriaThank you Victoria!
Sorry to say that we do not have screenshots available as I had to reset to the old version of the theme, where everything works well.
I will copy and transfer the site to an external site, so there I can run the update and replicate the error.
Then I can send you the link for observation.best regards
Gerhard
Hi Gerhard,
Ok, please let us know where and when you do that.
If you need further assistance please let us know.
Best regards,
VictoriaHi Victoria!
I have transferred the theme to a test environment and updated the theme:
https://testweb.e-marke.at/1346-2/
There you can see, that the map and search for partners does not work.On the official site, where I have not updated the theme, everything is ok:
I cannot find the bug, so please could you help me with the problem. I have added in the private content login data for further examinations.
best regards
Gerhard WinterHi Victoria!
Sorry I have not communicated the login data to the testweb-version, please see private content data.best regards
Gerhard
Hi Victoria!
Thing is that this plugin was created by an external company. I forwarded them your comment but they do not exactly know what to do.
They assume that the eroor in the im cl.ly-Link is caused and blocked by the browser?!Thank you in advance for any advice you have.
best regards
Gerhard
Hi Gerhard,
The first and the last lines are due to the browser blocking, however the jQuery error is not.
Best regards,
VictoriaHI Victoria!
But in the old theme version every worked fine, only with the update there is the problem?!The company which developped the plugin does not exactly know what to change. Can you give me a hint?
best regareds
Gerhard
Hi Gerhard,
I fixed it, please check if it’s working properly.
If you need further assistance please let us know.
Best regards,
VictoriaHi Victoria!
1.Thank you, everything worked fine in the test area.
What do I have to do for the online-site? Can you please help me there? Do I have to add code in the php?2. I found out, that on the online-site there are no longer the image buttons in the menu visible, when clicking “Ihre Wünsche”, there should be thumbnail images, which have disappeared. Has this something to do with the necessary update of the theme?
Thank you in advance and best regards
Gerhard
Hi Gerhard,
The map is working on the live site now. Do you mean you will update it?
Not sure which button you’re referring to. Could you please attach some screenshots of the issue?
Best regards,
VictoriaHi Victoria!
Problem is or was:
The update of the theme crashed the java script on the live site: e-marke.at.
So I duplicated the installation to the testarea: testweb.e-marke.at, updated the theme, the javascript crashed, and you fixed successfully the issue!
Now I have to update the theme on the live site, and I will have to do the same as you did on the testsite.
Hope you can help me?!best regards
Gerhard
Hi Gerhard,
Sure, please update the live website and write to us when the issue arises.
If you need further assistance please let us know.
Best regards,
VictoriaHi Victoria!
I have updated the theme on the live-site and the map shows the same error as on the testsite:Can you please help!
best regards Gerhard
Login data in private content
HI Victoria!
to be precise: the error is the same as it was on the testsite before you corrected it!best regards
GerhardHi Gerhard,
I made the change in the file. It is working now.
If you need further assistance please let us know.
Best regards,
VictoriaDear Victoria!
Thank you so much!
What did you change?
You can now close the x-filesbest regards
Gerhard
Hi Gerhard,
It was really easy, I’m not sure why the plugin authors could not do it.
If you need further assistance please let us know.
Best regards,
Victoria
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