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  • March 27, 2025 at 5:10 pm #1480279
    mickya1

    Since a recent Enfold update, code-based widgets are no longer displaying content correctly. The 3rd party widget is now cut off and does not display. If I create a new page or post, they work perfectly.

    We have tried cloning and recreating the section, but no matter what, we can’t fix the problem on old pages and posts.

    New pages and posts created as new from templates or new pages, display the section correctly.

    I am making you a video and sharing it privately so you can see the issue. I have removed the post example I have shown in the video

    How do I fix this without recreating 150 pages and 150 posts?

    March 28, 2025 at 11:38 am #1480334
    Mike

    Hey mickya1,
    Try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:

    .embedsocial-hashtag-iframe {
	min-height: 400px !important;
}

    After applying the css, please clear your browser cache and cache plugin and check.

    Best regards,
    Mike

    March 28, 2025 at 12:14 pm #1480340
    mickya1

    Mike,

    I deployed the suggestion and it works when I am logged in as an admin, but not 100% of the time when viewing incognito. When I deactivate WP Rocket, the problem is fixed 100%.

    Do you have any suggestions that will allow me to keep using WP Rocket?

    Jeff

    March 28, 2025 at 1:15 pm #1480361
    Mike

    Hi,
    Are you using WP Rocket with a CDN?
    This sounds like a caching issue, either WP Rocket is not fully cleared or your CDN is not.
    Try enabling Enfold Theme Options ▸ Performance ▸ Delete old CSS and JS files and disable Enfold Theme Options ▸ Performance ▸ JS & CSS file merging and compression then clear your WP Rocket cache and then check. If this works, you can then reset the two Enfold Theme Options ▸ Performance options. If you are using a CDN it may take up to 24 hrs for the CDN to clear.
    If you are using a server cache like object-oriented cache such as Memcached, Redis, Varnish, Litespeed, etc you may need you also clear these and it could take awhile for them to clear.
    But since this is working when you are logged in I believe it is pointing towards your WP Rocket cache.

    Best regards,
    Mike

    March 28, 2025 at 3:56 pm #1480394
    mickya1

    Mike,

    Thanks for your additional suggestions, as they solved our issue.

    I appreciate your support. It was GREAT!

    Please close this thread.

    Jeff

    March 28, 2025 at 4:53 pm #1480398
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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