Viewing 4 posts - 1 through 4 (of 4 total)
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  • May 27, 2024 at 12:40 pm #1446704
    GaWi

    Hey there, I made a new website. Like I always do. When I am in the backend, I can see the right page of the startingpage. When I am not logedin in the backend, the frontend doesn´t apear correct. It leads to an inactive theme.
    http://www.rosengarten-residenz.de
    I allready checked things like Einstellungen / Lesen / static page
    It is strange, because loggedin it´s ok, not loggedin it doesn´t work.
    Any idea?
    I allready called the host, they hav no idea.
    Greets Gabi

    May 27, 2024 at 1:58 pm #1446717
    Mike

    Hey GaWi,
    Thank you for the link to your site, I believe that this is due to server caching: IONOS Performance,
    So you need to disable the built in cache or the CDN that is showing the Twenty Twenty-Four theme.
    You will need to ask your host to help you as it must be done from the host backend, not from the WordPress site.

    BTW, I disabled your Classic Editor plugin since this is a theme option and you don’t need the plugin.

    Best regards,
    Mike

    May 28, 2024 at 8:00 pm #1446870
    GaWi

    Hey Mike, first of all, thanks a lot for your quick help and “cleaning” :-).
    Yesterday I had several phonecalls with the host, with tecnical support,… they couldn´t help me because they said, CDN or Performance is not activated, but I can buy one, right now, … and then after buying, we can deactivate it. I didn´t buy something…. long story, no resolution. I was trying everything for hours …
    nowI saw a plugin IONOS Performance, a thing, it is right installed when starting with a new WordPress. Things like this I allways “DEACTIVATE” right at the beginning. Now I activated the plugin IONOS Performance… and guess, the Webpage works! I´ve got no word for the tecnical service of the host….
    BIg Thanks to you and your phantastic ENFOLD, Gabi

    May 28, 2024 at 10:17 pm #1446877
    Mike

    Hi,
    Glad to hear that you have this sorted out, it is very strange that their support couldn’t help and instead wanted to sell you a service in order to “disable it”, nonetheless glad that you have it sorted out now. If you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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