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  • March 24, 2016 at 5:20 pm #603263
    Nathan

    Hi
    The site is http://vitalthriveshift.us/
    I’ve downloaded the new ENFOLD update from my Themeforest download section and the .zip file is not uploading into wordpress.
    I feel confused and need support please.

    Thank you

    March 24, 2016 at 5:26 pm #603267
    Yigit

    Hi Nathan!

    Please refer to – http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    March 24, 2016 at 5:41 pm #603277
    Nathan

    This a new install from a new site I have bought not for an existing site and I’m updating

    March 24, 2016 at 5:47 pm #603281
    Yigit

    Hey!

    Please refer to this post then – http://kriesi.at/documentation/enfold/portfolio-item/install-enfold-theme-with-ftp/
    If you would like us to install the theme for you, please post FTP and WP admin login credentials here privately and upload the latest version of Enfold.zip file on your server and tell us where you uploadede it.

    Cheers!
    Yigit

    March 24, 2016 at 7:45 pm #603365
    Nathan

    I got an error message uploading via FTP
    “Error: GnuTLS error -110: The TLS connection was non-properly terminated.
    Status: Server did not properly shut down TLS connection
    Error: Disconnected from server: ECONNABORTED – Connection aborted”

    March 24, 2016 at 7:47 pm #603366
    Nathan

    The theme activated, yet I would like reassurance please that if that error message was given, that all the Theme Files were uploaded.
    Thank you Yigit

    March 24, 2016 at 8:03 pm #603377
    Yigit

    Hey!

    It is a server related error. Theme should have been installed properly.
    Login credentials are not working for me so i could not check further.

    Cheers!
    Yigit

    March 24, 2016 at 8:04 pm #603380
    Nathan

    so the server error doesn’t effect the theme?

    March 24, 2016 at 8:11 pm #603387
    Yigit

    Hi!

    If you had no issues while uploading the theme, then theme files should not be broken, therefore would work totally fine. If you are having server issues WordPress would not work correctly and that has nothing to do with the theme :)

    You can contact your hosting provider for further information.

    Regards,
    Yigit

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