Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • #862877

    hey there,

    on all of my webpages with enfold there is these annoying “update red dot” (image below)
    i was told here, that is cause of the layoutslider that is included the enfold theme. this bug is now visible since more then 6 month.

    the solution here in the forum was: i should wait for the next enfold update. i bought roundabout 50 enfold licenses and this is not a solution for me.

    so i wrote directly to your support-mail. the suggestion was: “buy 1 official layoutslider, install it and you can use it for all your websites”

    so i did. works fine only for 3-4 installations.

    its a bit annoying that theres no solution right now. on your website you promote “the layoutslider is inculde”.

    #863802

    Hey volmering,

    Thank you for using Enfold. And we are very sorry that you’re having this issue.

    Please go to the wp-content/themes/enfold/config-layerslider/LayerSlider/layerslider.php file via FTP and insert following code after line 12 or 13.

    // Remove LayerSlider's update notifications
    add_filter('site_transient_update_plugins', 'av_remove_ls_update_notification');
    function av_remove_ls_update_notification($value) {
        if($value) {
            unset($value->response[plugin_basename(__FILE__)]);
                return $value;
        }
    }

    Related thread: https://kriesi.at/support/topic/enfold-layerslider-update/#post-857546

    Best regards,
    Ismael

    #905414

    the end of enfold?

    since MAY 2017!!!!!!! is this problem now there.

    i got answers from support (see above)
    i got answers in the forum
    no solution
    i updated now to 4.2.2. still there.

    i just want to now if the plan is to close the enfold support in the near future and it is better to switch to a more supported theme?

    i just got the feeling that it was the wrong decision to switch all my websites to enfold.

    i would have no problem to pay a bit more if the layerslider-licence-problems you guys have could be solved.
    atm its just so annoying.

    ps: sorry for my english. im from germany

    • This reply was modified 6 years, 10 months ago by volmering.
    #906055

    Hi,

    We are very sorry if this issue has not been resolved yet. We’ll forward the thread to Yigit. It’s not happening on every installation so it’s quite unique in your situation. Also, it’s just a notification so it’s not going to affect how the features work. We agree that it is quite annoying but rest assured that it will not break the site.

    Best regards,
    Ismael

    #906112

    hey ismael, thanx for your answer,

    i cant really believe that this is unique.

    but you are right, this does not break the site

    but we germans are nitpicker ;-)

    #906254

    Hey,

    We are sorry for the inconvenience.

    Bundled LayerSlider’s update notifications were disabled already however not really sure why it is not working as expected. It is possible to disable update notifications on WP but apparently, we need to find a different solution for bundled plugins. We are going to report it to our devs and look further into it.

    In the meantime, since you have a separate license for LayerSlider, could you please try going to Enfold theme options > Layout Builder and choose to remove plugin files and keep slides – https://i.imgur.com/gZW31yZ.png ? :)

    Cheers!
    Yigit

    #906546

    hey yigit, thank you for your answer.

    i bought a license yes. but i only could use it for 5 sites. then i got the message (see below the jpg).

    means that i have to bought for every 5 sites a new layerslider-licence?

    but more important is, that you still workin on it. this is a good news :-)

    #906552

    Hey,

    Yes, each domain requires a separate license. You can read more about licenses here – https://themeforest.net/licenses/standard

    Did removing plugin files from the theme help with the notification? :)

    Cheers!
    Yigit

    #909614

    hey yigit,

    i assumed that i need a licence for every domain. but i thought when i buy an enfold-licence the layer-slider is included. and it should be no notifications.

    btw: i did not try it. because im afraid that the page do not work correctly after it.

    tbh. its usually not a big problem i have on my sites. its just this red dot :-)

    #909686

    Hi,

    LayerSlider is included however some of its features require a separate license for it. We have released Enfold 4.2.3 yesterday and the latest version of LayerSlider is included. After updating the theme, notification should not appear – kriesi.at/documentation/enfold/updating-your-theme-files/ :)

    Best regards,
    Yigit

    #909689

    is it so bad to see a red dot when you know it has no safety nor performance relevance ?
    I can live with the fact that the included version lags a bit behind ;)

    #909694

    Hi!

    Thanks for your input @guenni007 :)

    Best regards,
    Yigit

    #909890

    hey guenni, hey yigit,

    i know u are right. my little problem “was” just, that my customers (more then 50 with enfold) give me a call when they see a red dot. one part of my job is, to support their sites, with updates, backups and so on. :-)

    most of them work with their sites, dont have much clue about the technical part of wordpress and just call me cause of this damn red dot. :-)
    “is everything ok with our page?”
    “can i still write in my blog?”
    “why we pay u, when u do not update our site every month?”

    i hope u hear me now :-)

    but i said “was”, because with 4.2.3 everything is good again

    anyways, in the end i can live the next time with it, thanks for help guys.

    have a good one :-)

    #910109

    Hi volmering,

    I hear you, it’s not really something you want to deal with on a daily basis. Glad the new update fixes your problem though :-)

    Best regards,
    Rikard

    #912961

    i know that as well – but all my customers i tell that i do not allways update immediately- because there might be bugs in newest updates. Only the most important security relevant updates i do as fast as possible.

    i have even the wordpress automatic updates disabled (via wp-config) – that was ok for me last time because 4.9.3 WP has some bugs.

    The most important thing is to have good database backups and f.e. one Backup per month of the WP installation.
    ( a shaduled Backup Software on this is nice to have.)
    Your customers may be impatient if they see an update ad, but if the site is offline for more than two days they will be angry.

    #913129

    Hi,

    I totally agree @guenni007, updates should be conducted with great caution and preferably on a staging or local server first.

    Best regards,
    Rikard

Viewing 16 posts - 1 through 16 (of 16 total)
  • You must be logged in to reply to this topic.