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  • January 14, 2026 at 4:26 pm #1493912
    Philipp Kellerhals
    Guest

    Guten Tag

    Heute habe ich einen neue 6-monatige Support Lizenz erworben:

    Item ID Qty Description Amount
    4519990 1 Enfold – Responsive Multi-Purpose Theme – 6 months renewed
    support
    $41.13
    Invoice Total: USD $41.13
    Paid via PayPal

    Unter meinem Profil https://kriesi.at/support/profile/philippkellerhals/ kann ich jedoch kein neues Support Ticket aufgeben.

    Wie kann ich meine neue Lizenz nutzen, um ein Support-Ticket für die Webseite https://kellerhalsconsulting.com/ zu eröffnen?

    Vielen Dank!

    Freundliche Grüsse
    Philipp Kellerhals

    January 15, 2026 at 9:09 am #1493955
    Rikard

    Hey Philipp,

    Thanks for reaching out to us. I checked your account but it looks like your support status has not been updated yet, did you use the same account to purchase the extention as you did when purchasing the theme? You can ask your support questions here until your support status has been updated.

    Best regards,
    Rikard

    January 15, 2026 at 11:13 am #1493969
    PhilippKellerhals

    Yes, I did – no change, same account and same email address.

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