neue Support Lizenz

Yes, I did – no change, same account and same email address.

Hi all, any news regarding my licence issue? Since I have two urgent support questions for my ENFOLD theme implemended on this website: https://kellerhalsconsulting.com/ I need to use my licence in the next few days. Thank you.

Please note, I have requested the same licence issue to Envato:

————————————————————————————————-
We’ve received your enquiry
Envato Help < (Email address hidden if logged out) >
14:06 (vor 5 Minuten)

Hi,

Your request has been received and we’ll get back to you as soon as possible.

Your ticket number is 4108366.

Please note that we are currently experiencing a high volume of inquiries, and our team is working diligently to respond as quickly as possible. Due to this, it may take up to 5 days before we can get back to you. We appreciate your patience and understanding during this time.

If you’d like to email an update before you hear back from us, please reply to this email. In the meantime, feel free to check out our Help Center resources for more help.

Kind regards,
Envato Customer Success Team

Philipp Kellerhals
0 seconds ago
Can you please dounle-check my purchase, since Envato has not received an update of
my purchase. See here their response:
“Hey Philipp,
Thanks for reaching out to us. I checked your account but it looks like your support
status has not been updated yet, did you use the same account to purchase the
extention as you did when purchasing the theme? You can ask your support questions
here until your support status has been updated.
Best regards,
Rikard”
IVIP56438423.pdf
30 KB · Download

Please take a second look into my licence issue, from ENVATO they tell me it’s an error on your side – thank you, Philipp (meanwhile I have two issues I want to discuss with ENFOLD support, can you e.g. offer me a support licence for 1 week until this issue is solved? Would be great help):

Re: Envato support status unchanged 4108366
Posteingang

Mario (Envato Help)
Di., 27. Jan., 21:16 (vor 12 Stunden)
an mich

Diese Nachricht ist anscheinend auf Englisch
Your request (4108366) has been updated. Please reply to this email to add your comments.

Mario (Market)

Jan 28, 2026, 07:16 GMT+11

Hi Philipp,

Thank you for your reply.

I have contacted the author for more information regarding this, as we can see your purchase for the renewal, so this seems to be an issue on the author’s side. I will let you know once I receive feedback from them.

Best,
Mario
Customer Success L2

Envato Market

Philipp Kellerhals < (Email address hidden if logged out) >
Anhänge
Di., 27. Jan., 17:38 (vor 15 Stunden)
an Envato

Hello Mario

Unfortunately, the problem is not solved:

1) on January 14th, 2026 I bought a “Enfold – Responsive Multi-Purpose Theme, Regular License, License Support Expiry Date: Thursday, July 16, 2026” (see the two attachments)

2) the purchase is not showing up in my https://kriesi.at/support/profile/philippkellerhals/ account, so I cannot use it

i.e. I asked kriesi.at support, they told me to approch you, because the support licence has not been process through to them.

Do you replicate my problem, or you need more information?

What can I do – I urgently need the support by kriesi.at?

Money back and process again?

Thank you for your help.
Freundliche Grüsse
Philipp Kellerhals

Mittelortstrasse 29
8804 Au ZH / Schweiz
+41 76 735 01 63

No change, unfortunately – I still cannot create a new ticket, or you changed something in the process? As I remembr from last year, should be in the menue on top, when I cannot see a submission link:

Screenshot:

ProfileTopics StartedReplies CreatedEngagementsFavoritesSubscriptionsEdit

@philippkellerhals
Profile
Registered: 4 years, 11 months ago

Website: https://kellerhalsconsulting.com/

Forums
Last Activity: 4 hours, 19 minutes ago

Topics Started: 3

Replies Created: 14

Forum Role: Participant

Thank you Rikard, good news!

But maybe I am stupid, but not in CHROME, nor in FIREFOX (new browser):

How can I start a new topic?

For me it is not intuitive …

Can you please help me?

Thx

thank you for your patience, it works now on my side