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July 8, 2023 at 8:10 pm #1412761
Purchased a few years ago and most likely missed some updates as I am having issues.
Cannot edit widgets, layer slider no longer showing, etc. I also cannot find my api key for updates. Worried if I update now it may cause bigger issues.
July 8, 2023 at 8:25 pm #1412765Current 4.2.6 version
Many missing links in admin now after the latest wp updateJuly 8, 2023 at 8:50 pm #1412769Hi,
The version 4.2.6 is not WordPress 6+ ready, this is why you are experiencing issues, please update to v5.6.3
The Envato (Theme Forest) API is no longer use by Envato, after you update you need to create a Token in your Envato account.
I don’t expect any issues updating with the steps below, but as with anything in computers backing up first is a good idea.
I recommend backing up with your webhost server tools and not a “backup” plugin unless you have experience with a specific one, those plugins don’t always work but your webhost server backup will.
To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
then you will see the Theme updated successfully message.
Best regards,
MikeJuly 8, 2023 at 9:02 pm #1412771I am not sure how to get back to v5.6.3 , as many links are now not working in admin.
July 8, 2023 at 9:28 pm #1412773Hi,
I was not able to login because of the godaddy one-time code, but the only link that needs to work is “Upload Theme” in the first screenshot.
If this doesn’t work for you I could manually update it for you in your Godaddy host panel using the file manager, can you disable the one-time code or can you reply back quickly with the code?
I will need your latest installable WP version from your Theme Forest account to install it for you can you link to it via Dropbox or Google Drive?Best regards,
MikeJuly 8, 2023 at 9:45 pm #1412777Can you give me a name and email so I may grant access?
July 8, 2023 at 9:53 pm #1412780July 8, 2023 at 9:55 pm #1412781sent you should get an email invite
July 8, 2023 at 10:00 pm #1412783Hi,
Thanks I clicked it but still need you to check your email for a 6 digit codeBest regards,
MikeJuly 8, 2023 at 10:03 pm #1412784attached
July 8, 2023 at 10:26 pm #1412789July 8, 2023 at 10:29 pm #1412792all set?
July 8, 2023 at 10:45 pm #1412795Hi,
Yes I updated it, but I can’t login to the wordpress site, please login and check if it’s working correctly or please include an admin login in the Private Content area so we can check.Best regards,
MikeJuly 8, 2023 at 10:50 pm #1412796seems to be the same?
July 8, 2023 at 10:54 pm #1412797admin
July 8, 2023 at 10:56 pm #1412798July 8, 2023 at 11:05 pm #1412799July 8, 2023 at 11:09 pm #1412800This reply has been marked as private.July 8, 2023 at 11:22 pm #1412801Hi,
Thanks, I was able to login, and this is not a theme error this looks like a wordpress error you are getting 404’s on core WP files.
We could try reinstalling WP, but how long has the backend been like this? If you have a godaddy backup of the site when the backend was working I think it would be better to do that and then I could update the theme again, otherwise I could try reinstalling WP.Best regards,
MikeJuly 8, 2023 at 11:24 pm #1412802Long story, just had everything moved to another server and all was working fine.
Then I upgraded to new WP then having issues since yesterday.
I don’t think I will have a backup since all was done yesterday
July 8, 2023 at 11:37 pm #1412803Hi,
So you just moved it here yesterday so there are no backups before that?
Shall I try reinstalling WP?Best regards,
MikeJuly 8, 2023 at 11:41 pm #1412804correct, no backups and yes pls.
July 9, 2023 at 12:06 am #1412805Hi,
That didn’t work, do you know what version of wordpress it was before updated?Best regards,
MikeJuly 9, 2023 at 12:09 am #1412806I do not.
July 9, 2023 at 12:10 am #1412807I have no idea what to do now?
July 9, 2023 at 12:12 am #1412808I added : https://wordpress.org/plugins/wp-downgrade/ via cpanel, but cannot get to it via admin.
July 9, 2023 at 12:18 am #1412809July 9, 2023 at 12:22 am #1412810Thank you.
July 9, 2023 at 12:42 am #1412811Hi,
Unfortunately they were worse, so I reinstalled v6.0.3 but your backend is still not working right.
Do you still have access to the other server?
I have not seen a situation like this before.
I believe you should be able to install a new wordpress install on a test domain, and then copy the /wp-content/ directory to the new install and then copy the database to the new install and this should work, but I have not done this before. Try asking your godaddy support if they could help you with that.Best regards,
MikeJuly 9, 2023 at 1:12 am #1412815states theme works with WordPress 6.2.x, ?
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