Viewing 30 posts - 1 through 30 (of 38 total)
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  • #1412761

    Purchased a few years ago and most likely missed some updates as I am having issues.

    Cannot edit widgets, layer slider no longer showing, etc. I also cannot find my api key for updates. Worried if I update now it may cause bigger issues.

    #1412765

    Current 4.2.6 version
    Many missing links in admin now after the latest wp update

    #1412769

    Hi,
    The version 4.2.6 is not WordPress 6+ ready, this is why you are experiencing issues, please update to v5.6.3
    The Envato (Theme Forest) API is no longer use by Envato, after you update you need to create a Token in your Envato account.
    I don’t expect any issues updating with the steps below, but as with anything in computers backing up first is a good idea.
    I recommend backing up with your webhost server tools and not a “backup” plugin unless you have experience with a specific one, those plugins don’t always work but your webhost server backup will.
    To update your version of Enfold you will need to download the latest installable WP version from your Theme Forest account and upload it to your WordPress ▸ Appearance ▸ Themes ▸ Add Themes ▸ Add New
    WordPress_Appearance_Themes_Add-Themes_Add-New.jpg
    after you choose the zip file and click install, you will see a This theme is already installed message because you are updating, you can continue
    Installing_theme_from_uploaded_file_This_theme_is_already_installed.jpg
    then you will see the Theme updated successfully message.
    Theme_updated_successfully.jpg

    Best regards,
    Mike

    #1412771

    I am not sure how to get back to v5.6.3 , as many links are now not working in admin.

    #1412773

    Hi,
    I was not able to login because of the godaddy one-time code, but the only link that needs to work is “Upload Theme” in the first screenshot.
    If this doesn’t work for you I could manually update it for you in your Godaddy host panel using the file manager, can you disable the one-time code or can you reply back quickly with the code?
    I will need your latest installable WP version from your Theme Forest account to install it for you can you link to it via Dropbox or Google Drive?

    Best regards,
    Mike

    #1412777

    Can you give me a name and email so I may grant access?

    #1412780

    Hi,
    Please see below

    Best regards,
    Mike

    #1412781

    sent you should get an email invite

    #1412783

    Hi,
    Thanks I clicked it but still need you to check your email for a 6 digit code

    Best regards,
    Mike

    #1412784

    attached

    #1412789

    Hi,
    Ok, I updated it try logging in now

    Best regards,
    Mike

    #1412792

    all set?

    #1412795

    Hi,
    Yes I updated it, but I can’t login to the wordpress site, please login and check if it’s working correctly or please include an admin login in the Private Content area so we can check.

    Best regards,
    Mike

    #1412796

    seems to be the same?

    #1412797

    admin

    #1412798

    Hi,
    It says password is wrong, please check

    Best regards,
    Mike

    #1412799

    #1412800
    This reply has been marked as private.
    #1412801

    Hi,
    Thanks, I was able to login, and this is not a theme error this looks like a wordpress error you are getting 404’s on core WP files.
    We could try reinstalling WP, but how long has the backend been like this? If you have a godaddy backup of the site when the backend was working I think it would be better to do that and then I could update the theme again, otherwise I could try reinstalling WP.

    Best regards,
    Mike

    #1412802

    Long story, just had everything moved to another server and all was working fine.

    Then I upgraded to new WP then having issues since yesterday.

    I don’t think I will have a backup since all was done yesterday

    #1412803

    Hi,
    So you just moved it here yesterday so there are no backups before that?
    Shall I try reinstalling WP?

    Best regards,
    Mike

    #1412804

    correct, no backups and yes pls.

    #1412805

    Hi,
    That didn’t work, do you know what version of wordpress it was before updated?

    Best regards,
    Mike

    #1412806

    I do not.

    #1412807

    I have no idea what to do now?

    #1412808

    I added : https://wordpress.org/plugins/wp-downgrade/ via cpanel, but cannot get to it via admin.

    #1412809

    Hi,
    I’ll try a couple of older versions

    Best regards,
    Mike

    #1412810

    Thank you.

    #1412811

    Hi,
    Unfortunately they were worse, so I reinstalled v6.0.3 but your backend is still not working right.
    Do you still have access to the other server?
    I have not seen a situation like this before.
    I believe you should be able to install a new wordpress install on a test domain, and then copy the /wp-content/ directory to the new install and then copy the database to the new install and this should work, but I have not done this before. Try asking your godaddy support if they could help you with that.

    Best regards,
    Mike

    #1412815

    states theme works with WordPress 6.2.x, ?

Viewing 30 posts - 1 through 30 (of 38 total)
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