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Posts
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Hi,
I have a website with Enfold v4.8.1. When I check for updates, it says no update available. When I check in your website, it says last version is 5.0. People who design the website for me registered an enfold account, I suspect that this account is not up to date, and no idea about whether it is installed in other sites… ?¿?
Now I need some support which I will not get if I have an irregular licensing situation… So:
1-Can you check for me the situation of my account if I provide the registering info in my website?
2-In case I need to obtain a license, I don’t understand the licensing policy. I can purchase the product with support for 6 or 12 months, but what happens after this period? Is there kind of a renew price? Or I have to simply re-purchase the product?
3-Once the support period is over, I will not be able to get neither support nor updates, is that correct?
Thanks a lot for your help.
Hey Oscar,
Thanks for contacting us!
1- Could you please try updating the theme using Envato Market plugin – https://www.envato.com/lp/market-plugin/
2- If you have an access to Envato/ThemeForest account that was used when purchasing the theme, you do not need to purchase a new license. You can simply login to that account and go to Downloads page to download the latest version and update the theme manually – https://kriesi.at/documentation/enfold/theme-update/.
6 months of support is included with your new purchase. You can extend it to 12 months for a discounted price. You will receive lifetime updates even when your support period expires. You can renew support for 6 months for $41.13 after it expires which is optional.
3- You will not be able to receive support by us but you will receive theme updates once the support period is over.
I hope that helps! Let us know if you have any other questions and enjoy the rest of your day :)
Regards,
YigitHi again!
I have purchased Enfold, and I have been able to update and solve my issues with WP6.1, thanks!
The only problem is that my username and password does not appear in theme update tab, under enfold options.
I get this info:We checked the token on 2022/11/03 15:51 and we were able to connect to Envato and could access the following information:
Your purchases
Username could not be accessed (needed for your information only)
E-Mail could not be accessed (needed for your information only)Following errors occurred:
username Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticated
email Errorcode 403 returned by Envato: Forbidden:
– code: not_authenticatedThanks a lot for your help!
Hey,
Could you please refer to this post – https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5 and generate a new Personal Token and try once again with it? :)
Regards,
YigitThanks a lot, everything ok now.
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