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  • #1361503

    Hello!

    We have an interesting occurrence happening on iOS devices (tested in Safari and Chrome, so far). There appears to be a hollow, “grey box” that appears just underneath the “Welcome to your land of opportunities” text towards the bottom of the page. The box isn’t there on my android phone, but I’ve had a couple of people reach out to me when viewing the site on iOS.

    Mystery Grey Box

    Here is our site: https://conectado.com/

    Any ideas? I am at a loss.

    Thanks!

    #1361534

    Hi TippingPointSolutions,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( to be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create an admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #1361551

    Okay, sounds good! I’ve made the account and attached the link.

    Thank you!

    #1361655

    Hi TippingPointSolutions,

    I have added this CSS code in Enfold > General Styling > Quick CSS:

    .home #after_section_9 .av_textblock_section,
    .home #color_section .av_textblock_section {
        background-color: white; 
    }

    Please review your site.

    Best regards,
    Nikko

    #1361823

    Looks good! Thank you for your help. You may close the ticket.

    #1361841

    Hi,

    Great, I’m glad that Nikko could help you out. I’ll close this thread for now then, please open a new thread if you should have any further questions or problems.

    Best regards,
    Rikard

Viewing 6 posts - 1 through 6 (of 6 total)
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