Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • May 3, 2018 at 8:23 pm #951061
    mct2ok

    Hello,
    Today we noticed a sad face at the very top left corner of the website amshot.com

    May 3, 2018 at 8:45 pm #951080
    Jordan Shannon

    Hey mct2ok,

    Can you attempt to disable all active plugins to see if this issue resolves?

    Best regards,
    Jordan Shannon

    May 3, 2018 at 8:45 pm #951081
    Guenni007

    This is a place on source code where normaly no-one comes to.

    Did you have an own edited footer.php file ?
    after that code here: <div id="fb-root"></div>
    there was something placed by wp-stats

    May 3, 2018 at 8:48 pm #951082
    mct2ok

    @JordanShannon Yes, Disabling plugins makes it go away

    • This reply was modified 6 years, 7 months ago by mct2ok.
    May 3, 2018 at 9:14 pm #951095
    mct2ok

    @Guenni007 No, I never edit core files.

    May 3, 2018 at 9:18 pm #951099
    Jordan Shannon

    Hey mct2ok,

    Okay, since disabling the plugins made it go away, you would want to disable each one individually to see exactly which one is the culprit.

    Best regards,
    Jordan Shannon

    May 3, 2018 at 10:05 pm #951117
    mct2ok

    It was the plugin GA Google Analytics. I assume this plugin is not needed since there is a built in place to put the code in the theme?

    May 3, 2018 at 10:30 pm #951121
    Jordan Shannon

    Hi,

    Correct. You can use the built in location in the Enfold Options.

    Best regards,
    Jordan Shannon

    May 3, 2018 at 10:50 pm #951129
    mct2ok

    Awesome! I disabled the plugin and put the tracking code in the Enfold Child > Google Services > Google Analytics Tracking Code area. Problem solved!

    May 3, 2018 at 10:56 pm #951132
    Jordan Shannon

    Hi,

    Perfect! I’m glad we were able to help you get this solved. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘Mysterious Sad Face at the top of website’ is closed to new replies.