Viewing 12 posts - 1 through 12 (of 12 total)
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  • August 13, 2018 at 11:37 am #996623
    SoundComposer

    Dear Enfold team!

    Please help. My videos won’t show their content. The “old” videos I’ve inserted long time ago work perfectly but if I insert new videos on the page they show up as black boxes. All videos are vimeo links.

    Can you please help! I need to send my portfolio to a client at the moment!!

    Thanks!

    • This topic was modified 6 years, 4 months ago by SoundComposer. Reason: added what type of links are inserted in the videos
    August 13, 2018 at 2:15 pm #996687
    Dude

    Hey Toni Martin,

    I need to the check the editor page to investigate the issue. Please create me an admin account and I’ll look into it.

    Best regards,
    Dude

    August 13, 2018 at 3:25 pm #996728
    SoundComposer

    Hi Dude

    I’ve made one and put it inside the private content field.

    Thanks!

    August 14, 2018 at 5:55 am #996950
    Rikard

    Hi,

    Thanks for the login details, though I’m getting this error message when trying to log in:

    Cellphone Sign-in Required: Cellphone Sign-in is required for all administrator accounts. Please contact the site administrator to enable it for your account.

    Could you turn that functionality off temporarily please?

    Best regards,
    Rikard

    August 14, 2018 at 8:06 am #997000
    SoundComposer

    Hi Rikard

    Sorry, got an email about it as well. Turned it off now and turned off country blocking for Netherlands. If you have any trouble with country blocking please use the url in the private field to sign in.

    Thanks!

    August 15, 2018 at 8:35 pm #997669
    Basilis

    Hi,

    Can check from Greece

    Best regards,
    Basilis

    August 16, 2018 at 1:02 am #997726
    SoundComposer

    Ok, please try again!! :)

    August 18, 2018 at 9:00 pm #998777
    Basilis

    Hi,

    I could still not login :(

    Best regards,
    Basilis

    August 19, 2018 at 11:56 pm #999120
    SoundComposer

    Ok, sorry to hear that. I don’t understand since it should be possible to login now.

    August 20, 2018 at 2:18 pm #999371
    Nikko

    Hi SoundComposer,

    Thanks for giving us admin access. I was able to access your site and not really sure why the wordpress embed shortcode: https://codex.wordpress.org/Embed_Shortcode which is used by Enfold doesn’t work properly on your end especially vimeo videos (youtube is working). I modified video.php (located in enfold > config-templatebuilder > avia-shortcodes > video folder) in line 392:

    $output = $wp_embed->run_shortcode("[embed]".trim($src)."[/embed]");

    with:

    //$output = $wp_embed->run_shortcode("[embed]".trim($src)."[/embed]");
$output = do_shortcode('[video src="' . $src  . '" ' . $poster . ']');

    then added this css code in Quick CSS (located in Enfold > General Styling):

    #top .mejs-container .mejs-controls {
    display: none;
}

    Let us know if there are any issues caused by this change. Hope it’s all good :)

    Best regards,
    Nikko

    August 20, 2018 at 3:32 pm #999416
    SoundComposer

    Hi Nikko
    Thank you so much for checking this and fixing it!
    It makes no sense for me either since the video shortcode has always worked before and is working on current videos but not on new ones.
    Thanks again for the help!
    Toni

    August 20, 2018 at 3:54 pm #999419
    Nikko

    Hi Toni,

    I’m not also sure why the new ones aren’t working, I’ve tested it on my end and was working, so I just tweaked it on the file mentioned.
    Glad that we could help. :)
    Please feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

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