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  • May 24, 2016 at 7:48 pm #637713
    MHM

    https://kriesi.at/support/topic/updating-enfold-crashed-site/#post-636896

    Hello, I was getting support for over two weeks of introductory suggestions like “Did you try turning off your plugins?” Please review the thread linked here so that we do not repeat that.

    I still need help with my site. You can still view only part of the header and none of the body of the page. Please advise. Thanks – MHM

    May 25, 2016 at 2:40 pm #638046
    Josue

    Hey MHM,

    Sorry for that, i checked your site and it seems to be working fine on my end, can you provide us a screenshots depicting the issues?

    Best regards,
    Josue

    May 25, 2016 at 4:07 pm #638096
    MHM

    Hi, Josue,

    Thanks for the heads up. This is strange. When I looked at my site before starting this second thread, it was still broken. Not sure if it was fixed by someone on y’all’s end or what, but it’s working again here too.

    But because of this instability, I’m very concerned about support for this theme for my company’s B2B website. Is there any way to get faster support in the future? If there were a paid support subscription, I would be glad to do that.

    Thank you,
    MHM

    May 26, 2016 at 12:29 am #638349
    Josue

    Hi,

    Glad it’s fixed and no, currently we don’t offer that option.

    Best regards,
    Josue

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