Viewing 25 posts - 1 through 25 (of 25 total)
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  • August 26, 2016 at 12:56 am #677864
    OsaOsagie

    Hi, I’ve created a site for a client and it looks good but for some reason, the mobile and tab version are horribly disfigured. How do I fix this?

    Thanks, Osa.

    August 26, 2016 at 3:15 am #677889
    Vinay

    Hey OsaOsagie,

    Your site is suppose to look like the link in private but there seem to be an issue with the CSS styles loading when the site is accessed on mobile phone.

    A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Vinay

    August 30, 2016 at 6:57 pm #679636
    OsaOsagie

    Hi,

    I’ve carried out the plugin compatibility test and no dice. My wordpress and theme are both up to date and i followed the instructions. There has been no change at all. How else can i fix this?

    Thanks

    September 1, 2016 at 3:27 pm #680773
    Yigit

    Hi,

    Your website looks fine on my end on mobile and for tablets, please add following code to Quick CSS in Enfold theme options under General Styling tab

    @media only screen and (max-width: 768px) {
.flex_column { width: 100% !important; margin-left: 0 !important; }}

    Best regards,
    Yigit

    September 7, 2016 at 11:45 pm #683424
    OsaOsagie

    Hi Guys,

    So the code hasn’t worked, and i’m still having same issue. I’ve checked site on both ios and android phones and on my ipad and it’s not responsive at all. please help!

    September 9, 2016 at 5:08 am #683975
    Rikard

    Hi,

    Could you post a screenshot of what you are seeing on your end and highlight what you would like to change please?

    Regards,
    Rikard

    September 19, 2016 at 2:27 am #688235
    OsaOsagie

    Hi, I’m not sure how to upload a screenshot on here but basically when i open the site on my phone its all jumbled up. I’ve tried everything including reinstalling wordpress and setting up the entire site again. It’s seriously giving me a headache at this point.

    September 19, 2016 at 2:33 am #688236
    OsaOsagie

    ok, this is what i see…
    http://imgbox.com/cEb4hNge
    http://imgbox.com/uuT275v0

    September 20, 2016 at 6:25 am #688937
    Rikard

    Hi,

    Thanks for that, I get the same results on my end using iphone6/chrome. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Regards,
    Rikard

    September 20, 2016 at 10:58 am #689060
    OsaOsagie

    Okay, thanks. I hope you can find the problem

    September 21, 2016 at 7:45 am #689651
    Rikard

    Hi,

    CSS is not being loaded on your mobile site obviously but I can’t see what is causing it. Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    April 11, 2017 at 1:54 pm #776021
    OsaOsagie

    Hi
    I’ve tried all the different suggestions and my site is still not mobile responsive. My client is not happy about this and is thinking of swirtching templates. What else can be done?

    April 11, 2017 at 5:25 pm #776204
    Vinay

    Hi,

    You are using a very old version of the theme. Please update the theme to the latest version from Enfold > Update Theme

    This will overwrite all old files and any bug that is in there should be fixed as well.

    Best regards,
    Vinay

    April 12, 2017 at 3:27 pm #776702
    OsaOsagie

    Hi, I updated the theme and now the site has crashed. What do I do?

    April 12, 2017 at 4:01 pm #776750
    OsaOsagie

    Okay, was able to figure out site issues but mobile version is still unresponsive and theme is up to date. What happens now?

    April 12, 2017 at 4:02 pm #776751
    Andy

    Hi,

    what exactly is happening? cause when I check your website everything looks fine.

    Best regards,
    Andy

    April 12, 2017 at 4:11 pm #776769
    OsaOsagie

    I figured out that I had to make php compatible with updated theme version so the desktop version is back. The mobile version however is not working, it looks really bad.. it is essential it works

    April 12, 2017 at 9:30 pm #776910
    Vinay

    Hi,

    We checked your site and it appears to be responsive on my end. Please check the attached screenshot. If you do not see the same please upload a screenshot/mockup to imgur.com and share the browser detail on which you’re facing the issue with a link to mockup here so we can help you better :)

    Best regards,
    Vinay

    • This reply was modified 7 years, 8 months ago by Vinay.
    April 12, 2017 at 10:12 pm #776941
    OsaOsagie

    Hello,

    see link below of what i see. I have used both safari and google chrome browsers. thanks

    April 14, 2017 at 2:23 pm #777835
    Andy

    Hi,

    I can’t see what you’re showing on your screenshot. I see pretty much the same as Vinay: http://i.imgur.com/mSD2zI6.png
    So please clear browser cache and hard refresh a few times.

    Best regards,
    Andy

    April 14, 2017 at 10:05 pm #778081
    Vinay

    Hi!

    1. Please make sure the URL is correct in WordPress Dashboard > Settings > General >
    a. WordPress Address (URL)
    b. Site Address (URL)

    2. Enable Child theme and check if the issue persist.

    3. Deactivate the active plugin for testing purpose and check on the mobile phone again.

    4. Lastly, activate the default WordPress theme and check on the mobile if the issue persist.

    Best regards,
    Vinay

    April 24, 2017 at 11:19 am #782241
    OsaOsagie

    Hi Guys,
    Please is it possible for you to go to backend and take a look. This problem is causing serious headaches for me.
    I’ve put in the login details you can use to access site backend. I’ll be grateful for the help rendered.

    Thanks

    April 26, 2017 at 2:09 pm #783478
    Andy

    Hi,

    I’ve checked again your website on mobile and it looks totally fine to me: http://i.imgur.com/whhob6g.png

    Best regards,
    Andy

    April 26, 2017 at 2:15 pm #783481
    OsaOsagie

    What browser are you using? Why isn’t it working on my end?

    April 26, 2017 at 8:51 pm #783686
    Andy

    Hi,

    I can see the issue now. There might be some corrupted files, so please delete all theme files completely via FTP, before installing a fresh copy from your themeforest account. Here is a short tutorial on how to install the theme via FTP, in case you are not sure how that works:

    Install Enfold over FTP

    Keep all plugins deactivated while testing. Make sure no caching or any cloudflare function is activated. Also ask your host about any caching and tell them to deactivate it completely.

    Best regards,
    Andy

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