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  • May 1, 2020 at 11:11 pm #1209000
    Alexander Gerber
    Guest

    I buy my theme last year on themeforest.net an my Item Purchase Code don’t work

    Item URL:
    https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990

    Item ID:
    4519990

    Item Purchase Code:
    02356f7e-9bb1-4c3b-980b-0851e62f9fdc

    Purchase Date:
    2018-11-24 23:40:01 UTC

    I got these Error Message:

    Last time we checked the token we were not able to connected to Envato:

    Purchases could not be accessed
    Username could not be accessed (needed for your information only)
    E-Mail could not be accessed (needed for your information only)

    Following errors occured:

    Purchases: Your private token is invalid.
    username Your private token is invalid.
    email Your private token is invalid.
    Purchases: A problem occured accessing your purchases. Unable to check for updates.

    May 3, 2020 at 12:05 am #1209179
    Nikko

    Hey Alexander Gerber,

    Thanks for contacting us, please make sure you have checked theh following:

    • View and search Envato sites (checked by default)
    • View your Envato account username
    • View your email address
    • View your account profile details
    • Download your purchased items
    • Verify purchases of your item
    • List purchases you’ve made

    For more information check our documentation regarding Envato token: https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

    Best regards,
    Nikko

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